We are a charitable housing association supporting individuals and families across the South West and South of England. We are a major provider of a diverse range of housing, support and learning services for socially excluded people.
We have a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives.
Whether we are developing sites or supporting people with housing or learning, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.
We manage over 1300 properties and support thousands of individuals each year.
Position:
Build Better Lives. Build Better Homes. Build Better Communities.
Are you ready to lead and support a team that’s making a meaningful difference every day? BCHA is seeking a passionate and proactive Housing Team Lead to join our Housing Services Team.
This is a fantastic opportunity for a skilled housing professional to take on a pivotal leadership role, guiding a team responsible for delivering high-quality housing management services across a varied portfolio — including general needs, supported housing, and intensive management accommodation.
What we’re looking for:
We’re looking for a confident, people-focused leader who:
* Has solid experience in housing management — including tenancies, income collection, allocations, voids, and estate services
* Can coach, support, and motivate their team to deliver excellent, person-centred services
* Builds strong relationships with customers, colleagues, and partner organisations
* Is adaptable, solutions-focused, and thrives in a dynamic environment
* Brings empathy, resilience, and a commitment to continuous improvement
* Understands and champions compliance, service quality, and value for money
If you're driven by purpose, passionate about developing people, and ready to help shape stronger communities, we’d love to hear from you.
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.
As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.
BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Closing date: 04/07/2025
Requirements:
Excellent communication skills with the ability to communicate clearly with individuals from all levels of the organisation and external partners, and to manage effective liaison with a variety of different customers, contractors and stakeholders.
Other information:
Based in Poole but covering our properties in Dorset, Somerset and Wiltshire #J-18808-Ljbffr