UCC Receptionist/ Administrator
The closing date is 15 December 2025
Candidates are advised to apply directly using the following link:
https://hje.kallidusrecruit.com/vacancyinformation.aspx?vguid=ca530183-9702-4fa9-8fde-a363b3b4e69f
Please note, only applications received through the employer's website will be reviewed.
We are looking for a Reception Administrator to work within the Urgent Care Clinic team who is professional, well organised and can provide high quality administrative support.
Main duties of the job
* Ensure all patients are registered and the minimum data set captured and updated on the IT system
* Cashiering duties and Policies are adhered too
* Hospital fees are invoiced and payment taken and records updated
* Liaise with nursing staff to ensure smooth running of clinics and have up to date information on what is happening within the department.
* Training of new staff on processes and systems within your area
About us
Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St Johns.
Job responsibilities
Receive patients and visitors to UCC in a welcoming and professional manner.
Act in a manner as to maintain and protect patient confidentiality at all times.
Proactively deal with potential situations of conflict to diffuse and prevent patient complaints.
Wear a clearly visible Identity Badge and Uniform in the workplace at all times.
Answer phone calls, respond to inquiries, and route calls appropriately.
Answer UCC email when appropriate and forward to relevant staff member.
Person Specification
Experience
* Literate and numerate with a good level of education to GCSE-level (or equivalent) standard
* Proven office and customer service experience in previous employment
* Previous experience in a customer service role
* Desirable previous experience in a clinical setting
* IT literate to include windows, Microsoft Word, Excel and Access
* Able to work within a team
* Ability to process data and amend computerised records
* Good organisational skills and able to work to tight deadlines
* Ability to work in a busy environment and under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
The Hospital of St John and St Elizabeth
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