Role Purpose – Energised & Future-Focused
The Manager Service Delivery leads the organisation’s operational performance and sets the direction for how services are delivered now and into the future. Reporting to the Executive General Manager, this role champions the Kinetic Way by shaping a high-performing, safety-first culture and driving strategic workforce planning to support long-term growth.
With a strong emphasis on leadership over day-to-day management, the role inspires and develops operational teams, ensuring they have the capability, clarity and confidence to deliver safe, compliant and efficient services. It plays a pivotal part in strengthening depot and fleet standards, elevating employee engagement, and embedding continuous improvement across all service delivery functions.
The Manager Service Delivery also contributes to strategic planning, financial performance, and business expansion—anticipating future needs, designing forward-looking operational strategies, and ensuring the organisation is positioned for sustainable success.
Key Accountabilities
* Lead and support the operations team to deliver safe, reliable services and maintain a positive workforce culture.
* Oversee driver workforce management, including recruitment, rostering, performance, payroll, and retention.
* Ensure services are delivered efficiently, safely, and within budget, working closely with senior leadership and Sales.
* Maintain compliance with all operational, contractual, safety, and audit requirements, including regular depot and documentation reviews.
* Build staff capability through coaching, training, communication, and regular engagement with drivers and operational teams.
* Manage emergency response readiness and depot standards, working with HSE and Workshop teams to address gaps and improve performance.
* Monitor service performance, drive continuous improvement, and contribute to annual budgets and business planning.
Qualifications / Education / Experience
* Tertiary qualifications in business, management or a related field (preferred).
* Proven leadership experience with strong operational and change-management capability.
* Solid understanding of operational systems, logistics and the Western Australian transport environment.
* Excellent communication, interpersonal and analytical skills, with strong digital literacy (MS Office;
* Power BI/Automate valued).
* Self-motivated, adaptable and able to thrive in a fast-paced, continually evolving operational setting.
Salary: $145K + Super.
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