As Patient Coordinator, you will be under the general guidance of the Front of House Supervisors & Manager and will be responsible for all activities on any Reception Desk in the outpatient department of the hospital. You will provide a link between Hospital, Patients, Consultants and other users and act and interact with patients, consultants, staff and visitors in a way that will create an experience in accordance with Bupa Cromwell Hospital's Service Vision which is “Every Patient is a VIP”. You'll help us make health happen by:
Responsibilities
* Work across all reception areas of Outpatients, including Main Reception, and be “the face of the hospital” for patient and visitors arriving in the department
* Ensure that all staff and patients are fully aware of hospital charges, processing payments and calling the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures
* Action all requests from patients, doctors, and visitors to the hospital courteously, promptly and efficiently
* Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required
* Liaise and cooperate with other departments ensuring the smooth running of the Reception Desks
* Liaise regularly with the Front of House Manager and supervisory staff to review and implement procedures to improve the efficiency and effectiveness of the Reception Service
* Provision of advice to guide patients toward the most appropriate consultation appointment, nursing or medical department
Qualifications
* Prior experience working in a similar customer facing Front of House role - preferably in the private healthcare sector
* Previous finance experience including invoicing, billings and processing receipts
* AMSPAR or equivalent Medical Secretarial qualification - desirable
* Good level of IT skills and proficiency using MS Office
* Strong organisational skills and attention to detail
* Proven experience of delivering face to face customer services to an exceptionally high standard from the private healthcare, high end retail or 5 luxury hotel sector
* Good communication skills including written and spoken English
* Have a natural ability to empathise with patients and demonstrate genuine care
Location: Cromwell Hospital, London - SW5 0TU
Salary: £14.87 per hour
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