Job Description
Engineering Support ManagerLocation: Wednesbury Depot, Potters Lane, Wednesbury, WS10 0ARSalary: £45,000 per annum + Excellent Benefits!Contract: Full time, PermanentBenefits: Free Travel on Trams & NX Buses (for you and your partner) + MML Pension + 25 Days Holiday (plus Bank Holidays)Keep the West Midlands moving safely, reliably, and securely!At Midland Metro Limited (MML), we are proud to operate and maintain the West Midlands Metro, providing a safe, reliable, and sustainable tram service across the region.We are now recruiting for an organised and proactive Engineering Support Manager to play a critical role in enabling safe, efficient and uninterrupted engineering operations across the Midland Metro network.This role is responsible for ensuring engineering teams are fully supported through effective management of spares, tools, asset data, and support systems.You will be accountable for supply chain resilience, asset data integrity, and operational readiness, working closely with Production, Planning, and Engineering teams to ensure maintenance and fault response activities are never compromised.As our Engineering Support Manager, you will be responsible for:Owning and managing all engineering stock across all disciplines, defining critical spares, setting minimum/maximum levels and preventing stock-outsForecasting spares and consumable demand by analysing fault trends, PPM plans and production requirements, proactively managing supply risksOverseeing storage systems, kitting areas and breakdown/repair kits to ensure efficient access and rapid response capabilityManaging all engineering tools, specialist and emergency equipment, ensuring availability, compliance, calibration and operational readinessMaintaining ownership of asset data quality within the AMIS system, leading audits, continuous improvement and effective fault-to-asset linkageSupporting procurement activities including specification writing, tendering and framework use, in line with governance requirementsManaging supplier, OEM and contractor relationships, monitoring performance and driving delivery and quality improvementsEnsuring full compliance with COSHH, health and safety legislation and the MML Safety Management System, supporting incident investigations where requiredLine managing Stores and AMIS personnel (as applicable), providing functional leadership across engineering support activitiesProviding performance reporting to senior management and lead continuous improvement initiatives across stores and supply chain operationsManaging stock levels, procurement priorities and supplier selection within approved budgets, escalating risks and contributing to budget and stock strategy planningIn order to be successful in this role you must have / be:Engineering support, stores, procurement or supply chain management experience in an engineering or infrastructure environmentStrong experience in stock control and inventory managementExperience supporting engineering and maintenance operationsExperience managing suppliers and procurement processesWorking knowledge of asset management systems (CMMS), ideally AgilitySupply Chain Management qualification (Level 5 or above) - EssentialIOSH or NEBOSH - DesirableStrong organisational, analytical and problem-solving skillsExcellent communication and stakeholder engagement skillsProcess-driven with high attention to detailProactive, solution-focused and accountableAble to manage competing priorities in a dynamic operational environmentFull UK driving licence - EssentialWhy Join MMLPlay a critical role in shaping engineering contract performance across a major UK tram networkWork in a collaborative, safety-focused rail environmentOpportunity to influence strategy, performance, and value deliveryAccess to professional development and industry-specific trainingIf you feel you have the necessary skills and experience to be successful in this role, click on APPLY today!TPBN1_UKTJ