Job Description
We have an exciting opportunity for an experienced, organised and proactive Document Production Assistant Manager, with a passion for operational excellence and client service, to lead our evening shift team. This role is pivotal in ensuring the smooth running of our document production service for the firm, maintaining high standards of quality, and delivering exceptional service to clients.
The role is remote with the expectation for both DP Assistant Managers (and the team sometimes) to occasionally work in the London office for business and wider team management, including social reasons.
Team Leadership
1. Lead, manage and support the evening DP team, ensuring strong communication and collaboration, and making sure that the overall DP team retains its strong reputation as delivering best in case document production services.
2. Conduct regular team catch-ups and performance reviews.
3. Oversee holiday, absence, and overtime requests, balancing business needs and cost.
4. Address performance and other employee relations issues with professionalism and care.
5. Build effective relationships across legal groups and Business Services to be an effective ambassador for the DP team and service.
6. Working collaboratively with the Day Assistant Manager, develop the team so that they are continually enhancing their document production, team and client service ski...