Your new company You'll be joining a market-leading organisation with a nationwide presence and a strong reputation for innovation and customer service. The technology function is responsible for delivering cutting-edge solutions that enable operational excellence and support ambitious transformation programmes. Your new role As CRM Delivery Director, you will lead a major CRM transformation programme, overseeing the successful implementation of a new platform across multiple business units. This role involves managing cross-functional delivery teams, coordinating suppliers, and ensuring the programme is delivered on time, within scope, and with minimal disruption to business operations. Key responsibilities include: Owning the delivery roadmap, milestones, and risk management. Coordinating product, engineering, QA, data, and supplier teams. Leading governance and reporting to senior stakeholders. Driving adoption and change management across the organisation. Championing continuous improvement and delivery discipline. What you'll need to succeed Proven leadership in large-scale CRM or platform transformation programmes. Strong technical delivery background with experience in agile frameworks (Scrum, Kanban). Excellent stakeholder management skills, including at executive level. Experience managing third-party suppliers and complex dependencies. Hands-on problem-solving ability and resilience under pressure. Familiarity with tools such as Jira, Azure DevOps, and cloud technologies. Commercial awareness and ability to balance scope, cost, and quality. What you'll get in return Competitive day ray outside IR35 Hybrid working arrangement. Opportunity to lead a high-profile transformation programme impacting multiple brands. Collaborative culture with strong executive sponsorship. Initial 5-month contract with a view to extend What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk