Are you passionate about delivering exception customer service? We’re excited to be recruiting for a Customer Service Administrator to join our client, based in Birmingham City Centre on an ongoing temporary basis for up to 3 months. The hourly pay rate is £12.60 per hour, and hours of work are between 8:30am to 6:00pm, working 37.5 hours per week – please note this is an office-based position. As a Customer Service Administrator, you will be responsible for: Respond promptly to enquiries via phone, email, website, post, and other channels - communicate clearly, empathetically, and professionally, including in time-sensitive situations Accurately log all contact and ensure detailed records are maintained Manage and process membership applications and associated documentation Handle day-to-day admin tasks and incoming/outgoing correspondence efficiently Supporting other departments as needed with a range of administrative tasks to ensure smooth business operations As a Customer Service Administrator, you will have: Previous experience in a customer service or administration position Excellent telephone manner and communication skills Strong attention to detail and ability to process information accurately A positive team player who is adaptable and willing to support across departments Good administrative and IT skills (Microsoft Office, CRM systems)