Full-time
Tasks
We are looking for a cheerful, dedicated and responsible person with a passion for making memorable experiences for guests. You will act as the brand ambassador and representative for the company. In this role, you will report to the Operations team.
Your key responsibilities include ensuring the smooth flow of all operational activities required for the hotel, providing support to the guests to ensure a pleasurable experience for them, overseeing all maintenance related activities and handling any urgent requirements.
You should have experience with managing property and people. You will need to be adept with working with technology - on computers and on phones.
Additionally, this role requires you to stay at the hotel premises.
Key responsibilities:
On-site team members:
* Manage all on-site team members at the hotel (creating shifts, ensuring attendance)
* Oversee their daily rosters and ensure that work is completed.
* Responsible for ensuring that billing hours match work performed. Rosters to be shared with the remote team for final approval.
* Conduct interviews for new recruits at the hotel
Cleaning and Maintenance tasks:
* Share weekly reports for all maintenance issues with status of resolution
* Proactively checking the property for damage and overseeing the fixing of small breakages before they become urgent. Example: fix a crack before it becomes a large leakage
* Keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff
* Oversee maintenance and repairs in individual rooms and common areas
* Extract/ Prepare Check-out List for Housekeeping to check when rooms need to be cleaned.
* Overseeing the cleaning of the outside and public areas of the hotel and ensuring they are prepared for the guests.
Requirements
Guest related responsibilities:
* Respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise
* Ensure smooth check-in and check-out
* Manage Special requests (such as birthday celebrations, engagement parties, etc.)
* Encourage guests at Check-out to book directly on Payman Club for a 10% discount.
* Encourage guests to leave a review for the service they received and notify the office if they do
Miscellaneous:
* Ensure the overall safety and security of the hotel
* Inventory management
* Order supplies
* Understand Zeevou and our in-house technology
* To ensure compliance related to fire regulations, water management, metre reading, monthly check of key logs
* Ensure that the relevant certifications are in place regarding safety and regulation of the hotel