Job overview The Role e have an opportunity for an experienced Medical Secretary to join the NCGPA practice teams. For this role, we are seeking a motivated, enthusiastic, and committed individual with a proven track record of delivering high-quality administrative support within a general practice or healthcare environment. Strong organisational skills, accuracy, and excellent attention to detail are essential for this position. All staff are required to be flexible and to contribute to providing cover when necessary for colleagues who may be absent due to holidays or illness. This is a mandatory requirement of the role. Please note this vacancy may close early should we receive the required amount of applications. Advert Monitor and action general practice tasks. Manage all referrals, including urgent 2-week wait, coordinating with hospitals and community services. Process medical record and report requests from insurers, solicitors, and other agencies, ensuring consent. Take minutes at meetings, including monthly, quarterly, and MDT meetings. Assist with opening and distributing mail, sharing responsibility with reception staff. Act as Safeguarding Admin Lead, maintaining registers and supporting meetings. Manage cervical screening (QOF), smear and bowel screening results, minor surgery reporting, care home audits, and other ad hoc reports. Maintain accurate patient records in line with GDPR. Prepare templates and forms for clinicians, including referral proformas and insurance reports. Book patient appointments for specialist reviews, investigations, and medicals. Track referral outcomes, monitor ERS workbench, and follow up on advice and guidance requests. Serve as a point of contact between GPs, patients, hospitals, and external agencies. Respond to patient queries regarding correspondence, referrals, or medical reports. Liaise with colleagues to ensure smooth workflow. Generate and track invoices. Stay up to date with clinical and administrative pathways. Support reception/admin and prescription teams as needed. Provide cross-cover across NCGPA practices, including urgent, 2-week wait, and medical examiner referrals. Working for our organisation As a federation, we promote, support and facilitate the collaboration of GPs and their workforce throughout our city. Examples of our work to date include developing networks whereby tasks and resources can be shared, empowering frontline practice staff to become active sign posters for their patient communities and launching GP (part of the City Wide Services) the city's first ever evening and weekend GP service. It's an exciting opportunity in our city, why not see if you have got what it takes to join us? Detailed job description and main responsibilities Please see the attached job description and person specification for the main responsibilities for this role. Disclosure and Barring Services This post will be subject to a DBS Disclosure check at the point of recruitment and thereafter. Confidentiality While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information may only be divulged to authorised persons in accordance with the Federations policies and procedures relating to confidentiality and the protection of personal and sensitive data. Please Note: This vacancy may close before the advertised closing date if a sufficient number of suitable applications are received. We recommend submitting your application early to avoid disappointment. Successfully shortlisted applicants will be contacted by email with an invitation to interview. Arden & GEM CSU administer this account on behalf of the GPA, you may receive communications from both the CSU and the GPA during your recruitment. Notes on completion of applications: All reference requests will be made to your employer/previous employers' HR Department, covering the previous 3 years of activity. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to undertake this commitment. Applicants will be subject to robust recruitment processes. All eligible staff will need to have gained clearance through a standard/enhanced DBS check prior to working. All posts are subject to a probationary period.