IT Support Technician (Shift), Felixstowe
Client:
Port of Felixstowe
Location:
Felixstowe, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
016c198a2f10
Job Views:
8
Posted:
16.07.2025
Expiry Date:
30.08.2025
Job Description:
With ongoing growth and development, an exciting opportunity has arisen within the Port of Felixstowe, the UK’s largest deep-water port, for aShift-Based IT Support Technicianto join our dynamic Information Systems Department (ISD).
Reporting to the IT Service Desk Manager, you will play a key role in IT operations, including proactive system monitoring, responding to alerts, and taking early action to prevent service disruptions. Your ability to balance reactive support with proactive operational awareness will be key to maintaining system stability and performance. You will also be expected to provide first and second line support in person, by phone, and via email. You’ll ensure incidents and requests are logged, prioritised, and resolved in line with service level agreements (SLAs), escalating where necessary and assigning to the appropriate teams.
As the role involves working regular shifts without direct supervision, a high level of self-motivation, accountability, and independent decision-making is essential.
Please note: This is an on-site position that requires working on a shift basis, including some nights and weekends. Additional shift pay will be provided.
Please take a look at our applicant pack, and job description below for a full description of the role, as well as the full requirements.
Our recruitment process involves the redaction of each candidate’s identifiable information, leaving their skills, experience and answers to the competency questions to be assessed.
Hutchison Ports is committed to creating and developing an inclusive work environment with a diverse workforce. We will consider all qualified applicants and encourage discussion about flexible working opportunities. We offer a supportive, community environment and have recently been awarded Chartered status by Women In Maritime. We have our own Women’s Network, offer leadership, mentoring and role specific training.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 16/07/2025 by TN United Kingdom
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