Overview
Department: Registry
Location: Leeds, London, Birmingham, Manchester
Type of Contract: Permanent
Salary: £27,500
What We Do: Our Registry department supports every stage of the student journey, managing records, enrolment, assessments, and graduation to ensure a smooth, accurate and high-quality experience for all our students.
Our Vision: Changing Lives through Education
The Role: As an Academic Service Administrator, you will play a vital role in shaping the student experience by delivering exceptional administrative support and ensuring smooth academic operations. You will act as the vital link between faculty, students and institutional success. If you are passionate about higher education, thrive in a fast‑paced environment and want to make a genuine impact, apply now and help us create a positive academic journey for every student!
This role is not eligible for visa sponsorship.
Responsibilities
* Processing student withdrawals, interruptions of studies, cancellations, etc within the agreed time scales to ensure departmental KPIs are met.
* Update the Student Record System daily, ensuring accuracy of the data entered.
* Support enrolment activities for all partners.
* Assist with administration for the preparation of Assessment Boards.
* Deal with queries by telephone, letter, e‑mail and face‑to‑face from academic and professional services colleagues and students in relation to all areas of Academic Services.
* Input board outcomes onto the Student Records System.
Qualifications
* Higher Education experience.
* Customer/student focused approach.
* Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
* Excellent communication skills both via email and telephone and confidence in dealing with all levels of staff.
* Good attention to detail.
* Ability to work well as part of a team.
* Ability to work under pressure and to deadlines.
* Willingness to work additional hours at peak periods as necessary to meet deadlines and a willingness to accept travel between university sites and occasional off‑site travel.
* Ability to handle confidential and sensitive information within the requirements of GDPR.
* At peak periods, may be required to work flexibly as necessary and to travel between GBS sites as required.
Desirable
* A can‑do attitude with well‑developed problem‑solving skills.
* Ability to use initiative and judgement to resolve matters.
Benefits
* 25 days annual leave, plus 8 public holidays.
* 1‑day extra leave per year of service, up to a maximum of 5 days.
* Workplace pension scheme.
* Tuition reimbursement for career development courses.
* Flexible benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
* Perks@Work discounts platform, wellbeing centre and much more.
* Reward and recognition programme.
* £500 award employee referral scheme.
* Discretionary annual performance bonus.
Employee Testimonial
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.” — Barbara Vargas (Professional Services Employee)
Equality, Diversity and Inclusion
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
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