PRODUCT MANAGER
CROYDON— HYBRID| 2 DAYS OFFICE, 3 DAYS HOME
COMPETITIVE SALARY — PLUS BENEFITS
Product Manager job in Croydon (hybrid) working for a specialist tour operator, covering a nice portfolio of destination travel products. This is a hands-on, commercially focused role managing the complete product lifecycle — from contracting and rate negotiation through to pricing, loading and in-market performance — on a 12-month maternity cover contract.
▌ Do you?
* Have hands-on experience managing travel products from contracting through to customer delivery?
* Thrive in a commercially focused role where you own the numbers — pricing, margins, supplier negotiations?
* Know how to build strong supplier relationships and turn them into commercial advantage?
* Spot opportunities to refine or re-engineer a product before the customer notices the problem?
* Bring genuine enthusiasm for destination travel — and the drive to know your portfolio inside out?
▌ Our Customer
Were thrilled to once again be chosen to recruit EXCLUSIVELY for this award-winning holiday specialist. With a well-established portfolio of itineraries, designed for travellers seeking curated, high-quality escorted experiences across the world's most inspiring destinations and amazing benefits including just 2 days in the office - this a role not to miss.
They are now seeking a Product Manager to take full commercial ownership of their a niche sector within their product range — playing a central role in shaping how these destinations are contracted, positioned and delivered to customers.
▌ The Role
Reporting to the Head of Long-Haul Product, you will take full commercial ownership of a niche destination portfolio, managing the complete product lifecycle from contracting through to customer delivery.
- Contract and develop commercially successful, innovative holiday products
- Manage existing products — identifying where refinement or re-engineering can improve performance
- Ensure holidays are accurately costed, loaded and marketed on and offline
- Negotiate competitive rates, overrides and marketing funds with suppliers
- Track competitor activity and customer insights across Latam and Asia markets
- Build strong supplier and tourist board relationships, including joint marketing campaigns
- Brief and train internal teams on your destinations
- Monitor quality and customer satisfaction — acting swiftly when needed
- Support the wider team and Emergency Response function when required
▌ Experience Required
- Proven travel industry experience in a similar product role
- Strong contracting and negotiation skills
- Commercial acumen and an analytical mindset
- Ability to manage multiple projects simultaneously in a fast-moving environment
- Strong communicator and collaborator across internal and external stakeholders
- Confident working with Microsoft Office, including Excel
- Genuine enthusiasm for travel and destination knowledge
▌ Benefits
- Hybrid working — 2 days in the Croydon office, 3 days from home
- Competitive salary — full package shared with shortlisted candidates
- Generous annual leave allowance
- Discount off the company's own holiday programme
- Salary-sacrifice pension scheme
- Considerate family leave arrangements
- Health and wellbeing benefits
- Access to voluntary benefits including EV purchase schemes, activity passes, menopause support and lifestyle brand discounts
- Opportunity to travel to destinations and experience the holidays first-hand
▌ Frequently Asked Questions
What is the salary for a Product Manager in the holidays sector?
The salary for this role is competitive and will be shared in full of all shortlisted candidates. To discuss the package in more detail, apply via this page and Ambitions Travel Recruitment will be in touch.
What does hybrid work look like in this role?
Two days per week in the Croydon office, three days from home. This is a structured arrangement, clearly defined from the outset.
Is this a permanent role?
No — this is a 12-month maternity cover contract, full-time. It is an excellent opportunity for an experienced product professional to step into a commercially significant role within a well-regarded touring holidays business.
Is destination knowledge of Latam or Asia essential?
It is advantageous but not essential. Strong product management experience, commercial skills and a willingness to immerse yourself in the destinations are what matter most. Ambitions Travel Recruitment will fully brief all shortlisted candidates ahead of interview.
What does a Product Manager role in tour operations involve?
A Product Manager in tour operating takes full commercial ownership of a destination portfolio — responsible for contracting supplier rates, designing itineraries, ensuring accurate pricing and loading, managing supplier relationships and monitoring commercial performance. It is a broad, hands-on role that spans the complete product lifecycle.
How do I apply through Ambitions Travel Recruitment?
Apply via this page. Ambitions Travel Recruitment reviews every application personally — no automated screening. Register at ambitionstravelrecruitment.com to be considered for future roles.
Who are Ambitions Travel Recruitment?
Ambitions Travel Recruitment is a specialist leisure travel recruitment agency placing professionals across all areas of leisure travel — including, but not limited to, tour operators, tailor-made travel, safari companies, expedition and adventure travel, ocean and river cruise lines, ski operators, and UHNW concierge businesses — in the UK, South Africa, GCC, Asia, and North America— UK, South Africa, GCC, Asia and North America. Founded by Fi Morrison-Arnthal with 35+ years’ experience.
Click here to apply for this Product Manager job, which is being recruited by Ambitions Travel Recruitment, a boutique recruitment agency, specialising in global luxury travel, lifestyle and events roles, and known for sourcing hard-to-find talent.
▌IMPORTANT
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