Job Type: Full-time
Workplace type: Hybrid
Main locations: Southampton, GB
Offer number: 5283
EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper‑scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud‑native and fiber optic networks.
Since our beginnings in 1985, diversity has been one of EXFO’s core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer‑ and market‑focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.
Are you looking for a role where every day brings exciting technical challenges? Do you want to be part of a dynamic and collaborative team spread across Europe and the Americas, where innovation and teamwork are key values? If so, this position is for you!
Your Role & Responsibilities
As a IT Technician, you will be a key player in ensuring the stability, security, and performance of IT infrastructure across our UK site and global locations.
Your primary focus will be on end-user support, with a system and network administration role when required.
Key Responsibilities
* End-User Support (80%):Provide technical assistance to employees as needed, ensuring smooth day-to-day operations.
* User & Identity Management:Administer Microsoft Azure, Office 365, and Active Directory to maintain secure and efficient access control.
* Remote Access & Security:Configure and maintain VPNs and other secure remote access solutions for global employees.
* Documentation & Best Practices:Maintain up-to-date technical documentation to enhance knowledge sharing and process efficiency.
* Collaboration with Security Teams:Support security initiatives, implement best practices, and contribute to compliance efforts across on‑premises and cloud environments.
* IT Infrastructure Management:Administer and optimize servers (Windows and Linux), virtualization environments (VMware), and cloud platforms (Azure) to ensure high availability and efficiency.
* System Monitoring & Incident Resolution:Proactively monitor IT systems, diagnose performance issues, and resolve incidents to maintain operational continuity.
* Network Administration & Security:Manage and troubleshoot network components, including firewalls, switches, and Wi‑Fi (Cisco, Checkpoint, Aruba), ensuring secure and seamless connectivity.
We are looking for a proactive, service‑oriented IT professional with strong technical expertise and excellent problem‑solving skills.
Key Technical Skills
* Basic Network Administration: Cisco, Aruba, Checkpoint (for troubleshooting and minor configurations)
* Security & Compliance: Strong understanding of IT security best practices (password policies, MFA, access control, confidentiality)
Your Profile
* Minimum of 5 years of experience in an IT Systems & Network Administrator role
* Fluent in English (spoken and written)
* Strong communication skills and ability to work with users across different locations
* Organized, proactive, and able to troubleshoot technical issues independently
Why Join Us?
* Be part of a global IT team supporting employees across multiple continents.
* Work in a dynamic, multicultural environment where collaboration and innovation are valued.
* Gain experience with cutting‑edge IT technologies and be involved in meaningful projects.
Additional Information
* You will report to the IT Support Manager.
* You will be part of a highly skilled international IT team with colleagues in Canada, USA, Mexico, Finland, and other global locations.
Ready for the challenge?
Send us your resume and show us what you can bring to the team. We look forward to meeting you!
EXFO is an equal opportunity employer
Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read ourDEI Statement.
For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.
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