Job Description
\n Cloud Engineer\n
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When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a highperforming team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.
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Reporting to the Head of Cloud Engineering, the Cloud Engineer will work on an exciting Government Agency Managed Service contract and act as the primary engineering representative for Telent, for onpremises or cloudrelated technical initiatives.
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This is a hybrid working role, with a requirement to be in our clients office in the Southampton region 23 times per week.
\n What youll do:\n
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1. Act as the cloud representative for assigned customer accounts, providing expertise on cloud and onpremises infrastructure
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2. Serve as the internal onsite escalation point for support issues and programmes
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3. Maintain proactive visibility of cloud service incidents across nominated customer environments, ensuring timely updates, escalation, and resolution aligned with SLAs.
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4. Add value through insightdriven analysis, identifying cloud performance trends, emerging security threats, or vendor bulletins that may impact customer cloud environments.
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5. Assist or lead in the cloud prestaging of infrastructure...