Senior Allocations Officer - ChippenhamJob DescriptionSalary: £29,064 - £31,022 ( Plus 10% unsocial hours for qualifying shifts) Hours per week: 37 hours Interview date: Week Commencing Monday 1 December 2025 Urgent care and Telecare Response - Empowering Independence, Enhancing Well-Being An exciting opportunity has arisen within our new Urgent Care and Telecare Response Service for a Senior Allocations Officer to join us! The Urgent Care and Telecare Response Service operates within Wiltshire Support at Home. Our mission is to prevent unnecessary hospital admissions by providing timely and effective care. Where possible we promote independence of our service recipients, ensuring a positive experience that supports both their mental and physical well-being. As a Senior Allocation Officer, you will work closely with the Team Leader and Registered Manager to allocate support packages and schedule support visits for our customers. As part of this role, you will work alongside health professionals and locality teams to arrange and accept service referrals, whilst ensuring that all customer visits are assigned to support workers, accounting for travel time and maintaining CQC compliance. You will manage spreadsheets to document care hours and brokerage requirements, enabling the service to meet KPI's. Our ideal candidate will have experience in managing complex processes for allocating approximately 600-800 hours of care support packages per week and have the ability to set up customer care packages. As part of the role travel across Wiltshire for customer visits will be required therefore a driver's license and access to a vehicle are preferred, however they are negotiable. A friendly and caring attitude and strong knowledge of computer systems such as Excel alongside experience in managing hospital discharges will be essential. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here! Under the Health and Social Care Act (Regulated Activities) Regulations 2014, individuals involved in regulated activity must provide a full employment history and detail any gaps. Before clicking apply please complete this full employment history form and once completed please attach it to your application form. While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity. We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations. Please download and read the role description and person specification carefully before you apply as well as Our Identity. The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework. For more details, contact Emily Vickery, Team Leader, at Emily.Vickery@wiltshire.gov.uk, This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!