Job Description
???? Who We Are
Mercure Dartford Brands Hatch Hotel & Spa is a flagship, event-led 4-star property located right next to the iconic Brands Hatch Circuit. From race weekends to corporate conferences and spa retreats, we’re at the heart of high-energy hospitality—and we’re looking for a hands-on leader who thrives in a busy and dynamic environment..
General Manager – Mercure Dartford Brands Hatch Hotel & Spa
Location: Kent
Role Overview
We are seeking a visionary and Commercially astute General Manager to lead this dynamic property. The role demands a leader who can drive performance across all departments, elevate guest experience, and deliver commercial results. With a unique blend of corporate, leisure and event business, this is an opportunity to shape a standout hospitality destination.
Key Responsibilities
- Oversee daily operations across all departments
- Ensure the property is maintained to the highest standards in line with our 4-star positioning
- Implement and monitor service protocols that consistently exceed guest expectations
- Champion guest experience culture, personally engaging with guests and clients and resolving escalated service issues in a timely manner
- Curate seasonal events and experiences t...