Contract Terms: 35 hours per week (full time), temporary until approx. May 2027
Salary: £32,320 - £35,918, Grade G4 - G1
Location: Inverness or Invergordon with hybrid working (minimum 3 days per week to be office based)
Closing Date: Wednesday, 10th June 2026
Interview Date: Monday, 22nd June 2026
About the Role
Albyn Housing Society is looking for an enthusiastic, dedicated and customer‑focused Housing Assistant to support the delivery of an effective Income Management service.
You will play a key role in providing high‑quality frontline customer support, helping tenants understand their rent accounts, access appropriate payment options, and sustain their tenancies. You will also support Housing Officers by administering income‑related processes and maintaining accurate financial and tenancy records.
Your role will involve verifying Universal Credit claims, administering Managed Payments to Landlord, processing relevant third‑party deductions, and managing rent account activity including payments, adjustments, and straightforward repayment arrangements.
As a Housing Assistant (Income), you will:
* Deliver excellent customer service across all income‑related activities
* Accept, process and record rent and other payments accurately
* Support the administration of rent accounts, including direct debits, rent cards and payment arrangements
* Verify Universal Credit claims and administer Managed Payments to Landlord ensuring accurate account records
* Assist with the management of lower‑level rent arrears cases, including customer contact and agreeing straightforward repayment arrangements
* Prepare and issue accurate documentation such as legal notices and correspondence
* Provide customers with advice on rent balances, payment options and welfare benefits
* Maintain accurate records on housing systems and contribute to performance reporting
* Respond to customer enquiries and complaints in line with SPSO requirements
* Work collaboratively with Housing Officers and wider teams to support tenancy sustainment
What we are looking for:
* Experience of working in an administrative or customer‑focused environment
* Strong numerical skills and confidence handling financial information
* Excellent communication and interpersonal skills, with the ability to adapt your approach
* Good organisational skills and the ability to manage competing priorities and meet deadlines
* Ability to work both independently and as part of a team
* Resilience and confidence in dealing with customers in challenging circumstances
* Good working knowledge of Microsoft Office (Word, Excel, Outlook, SharePoint)
* High level of accuracy and attention to detail
About Albyn Housing Society
Albyn Housing Society is a passionate organisation with a commitment to providing high‑quality, affordable homes across the Highlands. We are proud of our customer‑first approach and are always looking for innovative ways to deliver value for money. Our values— Being Caring, Being Professional, and Being Adaptable—are at the heart of everything we do. As a Housing Assistant, you’ll play a crucial role in shaping the future of our property services while ensuring the safety and satisfaction of our tenants.
What we are Offering:
We value our employees and offer many benefits including but not limited to:
* Enhanced annual leave entitlement
* Development and training opportunities
* Day one sick pay
* Company pension scheme
* Access to an employee assistance program available 24/7
* Family friendly policies
Want to know more and apply?
Do you see yourself in this role? We welcome you to apply by submitting a completed application form OR CV along with a supporting statement to recruitment@albynhousing.org.uk, demonstrating your skills, experience and knowledge, which are relevant to the Person Specification and Job Description.
Please note that CVs without a supporting statement may not be considered.
For further information, please contact Julie Rigby on 0300 323 0990 or click the links below.
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