The Service Desk is the single point of contact for all ICT related incidents and service requests. The goal of the Service Desk is to facilitate the restoration of normal operational service with minimal business impact on the Trust within agreed service levels and clinical / business priorities. The Service Desk also provides a mechanism for users to request and receive pre-defined; pre-authorised standard services, for example, new starters, new hardware requests, and / or new software requests.
The Service Desk Supervisor will be part of the Service Desk Team working as deputy to the Service Desk Manager by line managing members of the team, training new starters and ensuring quality of the team's work; as well as assisting in the duties of the Service Desk Analysts.
The primary duties of the role are to:
Line manage approximately half of the department's ICT Service Desk Analysts
Provide training and mentorship to new starters within the team
Lead on Quality Assurance activities within the team
Allocation of work duties to ICT Service Desk Analysts
Deputise for the Service Desk Manager, when necessary.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed