Security Control Room Operator Locations: Greenwich Control Room Pay Rate: £14.31 per hour Hours: Average 48 hours per week Shift Pattern: 4 on 4 off (Days and Nights) Start Date: ASAP SIA Licence Required, Driving Licence Required, Lone Working: Yes We are seeking two experienced and professional High End Security Relief Officers / Duty Controllers to join our clients team, providing exceptional service across a range of prestigious sites including Chelsea Harbour and the Greenwich Control Room. You will play a vital role in ensuring operational continuity, effective communication, and safety across our network. This position requires a proactive individual with strong knowledge of the security industry and the ability to think on their feet in a fast-paced environment. Objectives: * Ensuring all staffing hours are covered correctly and accurately on the system. * Ensuring the Health & Safety of all staff members out of hours * Monitoring all sub-contractor and site-based staff to ensure excellent service delivery to Clients. Activities * Scheduling and deploying of site personnel. * Ensuring the Smart Task system is fully up to date and accurate at all times. * Ensuring all personnel are aware of any changes made by the Control Room * Monitoring the Mobile Team out of hours, including welfare checks and alarm activation attendance * Ensuring accurate booking on/off and check calls times and reporting any issues via reporting system * Escalating any incident issues, sickness, absenteeism, or possible issues correctly and in a timely manner * Dealing with Client requests and changes at a short notice promptly and efficiently * Ensuring any Client complaints are escalated to the relevant person in a timely manner. * Ensuring daily report is completed and any issues / tasks handed over to the relevant person. * Adding any new employees to the system accurately * Adding new sub-contractors to the system accurately * Responding to customer calls, including but not limited to Houston Lawrence out of hours service and Pride monitoring of their system and escalation Required: * SIA License and DBS check * Exceptional attendance * Strong attention to detail * Excellent communication. This includes responding to emails and verbal requests in a timely and efficient manner. * An ability to work to tight deadlines and to work well under pressure. * Knowledge of computer programs (MS Office) * Knowledge / experience is preferred. City Group Recruitment we value professionalism, teamwork, and growth. You will be part of a respected organisation with opportunities to develop your career in a supportive and fast-moving environment