Job Description:
About Us
McDonalds has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonalds is one of the UKs largest private sector employers, employing over 170,000 people.
Department Overview
As Senior Manager, Change Management, youu2019ll play a defining role in ensuring enterprise transformation delivers real, lasting impact - not just activity. Acting as the market authority for change, youu2019ll connect enterprise ambition to real-world adoption, ensuring change is paced, prioritised and delivered in a way thatu2019s grounded in operational reality.
Youu2019ll own the UK & Ireland market change plan and transformation narrative, working closely with senior leaders, programme teams and our restaurants to cut through complexity, reduce change noise and enable leaders to lead change well.
Duties
Owning the market transformation narrative, translating strategy into clear, compelling messaging that resonates across leaders, teams, franchisees and restaurants.
Leading the end-to-end market change plan, sequencing and prioritising change to balance ambition with capacity and readiness.
Defining and applying a tiered change approach, ensuring the right level of change and training support is applied where it matters most.
Partnering with Internal Communications and Learning teams to deliver joined-up change, communication and training plans.
Advising and coaching programme and functional teams on change strategy, execution and measurement.
Monitoring adoption, readiness and risk, providing clear insights and recommendations to senior governance forums.
Leading and developing a small team, creating a positive, inclusive and high-performance environment.
Leaving behind a stronger, more confident organisation in how leaders and teams deliver and experience change.
Qualifications
What youu2019ll bring
Weu2019re looking for a confident, pragmatic change leader who can operate comfortably in complexity, influence at senior levels and keep change grounded in what really works for our business.
Significant experience (typically 8+ years) leading large-scale change and transformation in complex, matrixed organisations.
Strong grounding in change management methodologies (e.g. Prosci / ADKAR or equivalent) and the ability to adapt enterprise approaches to local market context.
Experience shaping and delivering change strategies, plans and adoption outcomes, balancing pace with organisational capacity.
Proven ability to influence senior stakeholders and work effectively through indirect teams and partnerships.
Excellent communication skills, with the ability to make complex change simple, clear and compelling for diverse audiences.
A data-informed mindset, using readiness, maturity and adoption insight to guide decisions.
People leadership experience, with a focus on coaching, development and inclusive team environments.
A pragmatic, outcomes-focused approach, comfortable working through ambiguity and competing priorities.
Strong alignment to McDonaldu2019s values: Serve, Inclusion, Integrity, Community and Family.
We know no candidate meets every requirement. If you bring strong change leadership experience and a passion for making transformation land well, weu2019d love to hear from you.
What youu2019ll get
A high-impact leadership role shaping enterprise transformation across a well-known, purpose-led brand.
Competitive salary plus a comprehensive benefits package including bonus, cash allowance, free parking, lunch and gym access.
Hybrid working, offering flexibility between office and home.
Access to industry-leading learning and development opportunities.
A collaborative, inclusive culture where your expertise is valued and your voice is heard.
The opportunity to leave a lasting legacy in how change is delivered across McDonaldu2019s UK & Ireland.
At McDonald's, we are People from all Walks of Life...
Company Vision and Culture
Our Global vision is to build a better McDonalds and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.
McDonalds is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.
Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together
At McDonalds we are People from all Walks of Life...
People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.
Requsition ID: 3825