Senior Partner Manager
I'm partnering with a fast growing AI-powered SaaS business that works with some of the world's largest enterprises. They're looking for a Senior Partner Manager to own a significant and expanding book of business across their BPO partner channel.
This is a genuinely exciting commercial role; the successful candidate will be building a function from the ground up, managing a portfolio of 40+ enterprise accounts through large partners. Whilst also scaling a small team to support you.
The role
My client's BPO partnerships represent a substantial share of their customer base. These are complex, high value relationships where partners run operations on behalf of end clients, creating a dual stakeholder dynamic that requires both commercial sharpness and strong relationship management.
You'll own renewals, retention, and expansion across the portfolio end-to-end. There's real white space here: many accounts are on a single module where two or three are relevant, making this a genuine growth opportunity, not just a retention play.
What you'll be doing:
* Own NRR, renewal, and expansion targets across 40+ enterprise accounts
* Identify and execute upsell and cross-sell opportunities across a broad module set
* Lead commercial negotiations on renewals and expansions
* Build relationships with both partner teams (day-to-day users) and end clients (buyers)
* Navigate MSP-style account dynamics with strong judgement
* Develop account plans, build portfolio segmentation, and monitor health and churn risk
* Build the operational processes and playbooks for a function that doesn't fully exist yet
* Manage and develop one direct report, with a clear path to grow the team
What my client is looking for:
* 6–10 years in account management or customer success within B2B SaaS or enterprise technology
* Proven track record hitting commercial targets on a large book of business
* Experience managing complex accounts where the buyer and the user are different organisations
* Exposure to BPO or partner-managed customer relationships is a strong plus
* Comfortable owning pricing and commercial conversations
* Familiarity with MEDDIC/MEDDPICC
* Experience building processes or frameworks in an early-stage function
* Based in London, with flexibility to travel
What's on offer:
* Hybrid working (2 days/week in a central London office)
* 27 days holiday + Christmas closure, with tenure increases and buy/sell options
* Private medical & dental cover
* Enhanced parental leave
If this sounds like the right next step, feel free to apply or reach out directly for a confidential conversation.