ROLE: Assistant Service Manager LOCATION: East London SALARY: 31k basic, 39k ote + benefits HOURS: Monday to Friday 8.00 – 6.00 Our team at Flame Recruitment are looking for an experienced Assistant Service Manager for our clients East London based dealership. Reporting to the aftersales manager, you will help with the running of the busy aftersales department. Duties for our Assistant Service Manager vacancy: * Dealing with customers and ensuring customer satisfaction. * Leading the service team to deliver on daily duties and tasks * Managing service team holidays and appropriate cover * Utilise workshop loading and ensure it is up to date. * Working closely with workshop control to unsure customer deadlines and expectations are met * Regularly and proactively keep customers up to date with progress on their vehicle * Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity. * Identify the customer requirements and where possible, supply an accurate fully inclusive costing. * Produce accurate job cards, invoices, estimates and related information. * Provide customers with full explanations of work carried out, making the most of any additional selling opportunities. * Produce warranty job cards in line with the manufacturers policy and procedures. * Accurately record all work requirements and identify retail, warranty, internal and n...