Position: Regional Manager
Location: Beckton Sewage Treatment Works, North London Region (Ilford, East London)
Job Type: Permanent, full time
Hours: Monday to Friday, 37.5 hours; taking part in the on‑call rota
Salary: Competitive subject to experience
Benefits: 24 days holiday (plus bank holidays); personal learning; workplace pension; health cash plan; onsite parking; free access to wellbeing support
About The Role
Due to continued growth and development, we are now looking for customer focused people to join us in our Utility Division, working on our Thames Water contract service to deliver real and effective solutions to waste‑water network and drainage problems. This is a highly professional role that involves a great deal of skill and knowledge to manage people in a high‑paced operational environment.
Responsibilities
* Engage with clients on a weekly, if not daily, basis, utilizing high‑level stakeholder management.
* Build strong working relationships to help deliver key ODI’s and KPI’s the business model requires in line with the budgets set, promoting contractor engagement and taking accountability.
* Support the company to achieve its goals and objectives by region and the wider wastewater network.
* Collaborate with other Regional Managers to ensure all key ODI’s and KPI’s are met.
* Guide your team of Field Managers and Operations Manager to drive and manage performance of Engineers and Technical Specialists to effectively deliver practical and efficient solutions to attain the highest levels of customer satisfaction.
* Liaise with the HR team to help motivate and manage HR and Wellbeing related issues, including conducting and overseeing investigations, disciplinary procedures, grievances and appeals adhering to company policy.
* Endorse a culture of engagement and motivation within the team and promote Lanes Group’s values: Innovation, Integrity and Collaboration.
* Implement and enforce policies, procedures and Lanes Group standards across the region.
* Assist with recruitment efforts, by assessing each prospective staff and assigning them in the best possible locations and work to improve productivity, customer relations and service, and surpassing regional goals by coordinating, mentoring, and motivating operational staff.
* Drive and promote a culture of safety, excellence and compliance.
* Undertake site visits and audits to assess the conditions and recommend changes, working alongside the Health & Safety team to ensure the correct procedures are followed and meet government regulations and environmental, health and security standards.
* Encourage continuous improvement in line with H&S legislation and budgets, liaising with the Health, Safety & Wellbeing team to ensure the work environment complies with regulations set by the government regarding environmental, health and safety criteria.
* Inspire a team of operatives via a strong leadership style and customer service skills.
* Take accountability and responsibility in this high‑profile operational position for the performance of the team across a large geographical area.
* Cross‑functional working with all support functions within Lanes Group on a regular basis.
* Any other reasonable ad hoc duties when requested by the Senior Leadership Team.
* Be aware of Lanes Group Policies and your responsibilities towards them.
The Successful Candidate Will
* Communicate care and passion for the Company and its brand
* Strive to be positive and constructive at all times
* Straight talk about the facts of the situation – open discussions are the best way to find solutions
* Deliver on commitments
* Support all of the team that you are working with to ensure the achievement of goals
* Adhere to all Lanes Group policies
About You
* Must have a Full UK Driver's Licence
* Strong managerial experience in an operational environment
* Leadership and strong interpersonal, relationship‑building and networking skills
* Strategic thinking and stakeholder management
* Change management experience, resilience, flexibility and adaptability
* Confidentiality is important within this position and we are looking for someone with experience of working with sensitive information
* Prioritise your workload and being organised is crucial as this is a fast‑paced position
* Have the ability to deal with people at different levels
* Proficient within the Microsoft Office Suite
* Previous experience in the drainage industry or utilities industry is beneficial
Desirable Qualifications
* A Bachelor's Degree in Business Management / Administration, Operations Management
* A Certified Business Operations Professional (CBOP) qualification
* A Certified Operations Manager (COM) qualification
* or a similar relevant qualification
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.
Lanes Group is a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.
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