Customer Experience Executive
Location: Cardiff / Hybrid - 3 days office based and 2 days home based weekly.
Looking for a role where your technical problem-solving skills meet exceptional customer care? This is an exciting full time permanent opportunity to join a growing service team delivering top-tier support and account management to key clients.
As a Customer Experience Executive, you'll be at the heart of ensuring first-class service delivery, coordinating technical support, and building strong relationships with clients who rely on outstanding service standards every day.
What You'll Be Doing
* Manage and develop long-term relationships with a portfolio of major and specialist accounts.
* Act as the main point of contact for all client service and technical needs.
* Coordinate and schedule field engineers to meet service level agreements.
* Apply your technical insight to match the right resources to each task.
* Maintain detailed records, reports, and service documentation.
* Provide proactive updates to clients, resolving issues efficiently and professionally.
* Assess service costs and make recommendations to improve value for customers.
* Participate in client meetings and contribute to ongoing service improvement projects.
What...