IT Apprenticeship | Bootle L20 | £17,000 to £20,000 | Launch Your IT Career with NowSkills
Job Description:
Are you ready to launch your career completing an IT Apprenticeship? An established legal organisation in Bootle (L20) is looking fortwo enthusiastic apprenticesto join their busy team asTrainee Office Assistant / Support Desk Technicians.
This is a fantastic opportunity to gain real hands-on experience while working towards yourLevel 3 ICT Apprenticeship qualification with NowSkills,one of the UKs leading digital apprenticeship providers.
What youll be doing:
1. Providing 1st line technical support via phone, email, and live chat
2. Welcoming clients and managing incoming calls at the front desk
3. Delivering excellent customer service for all support queries
4. Logging and tracking all IT support requests and hardware/software issues
5. Assisting colleagues with troubleshooting and resolving technical problems
6. Offering basic training and advice on using office equipment and software
7. Escalating complex issues to senior IT staff when required
8. Coordinating with admin teams to arrange external technica...