We are recruiting for the following two positions, each with varying hours and locations:
* PT (3 days/21 hours) based in Carmarthenshire with travel to Pembrokeshire and Ceredigion
* PT (3 days/18 hours) based in Blaenau Gwent with travel to South Powys
Job title:
Advice and Support Caseworker
Report to:
Widening of Dispersal Manager
Salary:
£23,796 per annum pro rata
Hours:
Please see specific job role below for employment hours
Duration:
Fixed term until end of March 2026
Annual benefits pro rata:
* 27 days leave increasing by 1 day per annum to a maximum of 30 days
* Up to 2 days paid volunteering leave
* Up to 3 days paid carers leave
* 5% pension
* Access to company paid counselling support.
* Health cash plan
* Staff led Wellbeing Group
We are the Welsh Refugee Council
You will be joining us at an exciting time in our journey, helping us and the sector to support those who are forced to seek safety. With over 35 years' experience, we are trusted by the communities we serve and are seen as the lead organisation in Wales for sanctuary seekers and refugees. Purpose of the post With Welsh Government funding, a consortium of organisations led by the Welsh Refugee Council are working together to deliver the Wales Sanctuary Service and the Move on project which will improve access to support services and advice for Sanctuary Seekers and Refugees across Wales. This is a role that delivers in person and remote assistance to clients across several Local Authorities in Wales.
Major duties and responsibilities
Advice and support
* To ensure that, at all times, clients are aware of what options are available to them and that they are empowered to pursue their chosen options and provided with the necessary assistance to access resources.
* To provide advice and assistance with completions of forms and referral and sign posting to Local Authorities and local organisations.
* To offer direct and practical support to sanctuary seekers and newly granted refugees in meeting their housing and welfare needs, helping them during the asylum and move on process.
* To work in partnership with service providers and key stakeholders to provide a holistic approach to meet clients' needs.
* To undertake administrative tasks in relation to the above ensuring the capture of all client information and statistics.
* To facilitate interpretation as necessary (either directly or by arranging interpretation through others who are competent, registered with WRC and able to meet agreed standards).
Working with stakeholders
* To negotiate with agencies, government departments, local authorities, immigration services, solicitors, and other bodies to secure clients' entitlements and/or access to services.
* To advocate and make representations to mainstream service providers on behalf of clients.
* To raise any safeguarding concerns to the Safeguarding Lead/Officers by following the safeguarding policy and procedures.
Governance and reporting
* To record all activities on the organisation's database in a timely manner.
* To produce qualitative and quantitative reports as requested.
* To attend staff and other meetings and briefings as required.
* To carry out all duties in accordance with the principles of WRC confidentiality policy.
* To involve service users in the processes of monitoring, evaluating, and developing the service by the means of feedback, consultation on individual basis or focus groups.
Development
* To keep up to date with legislation and policy relevant to the post to ensure effectiveness and competence in delivering a high-quality service.
* To participate in staff meetings, training and development, supervisions and appraisal
Flexibility
To deliver a service, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above. Therefore, the post holder is required to be flexible and co-operative in carrying out other reasonable duties and responsibilities. On occasion, the post holder may be required to provide cover in one of the other Welsh Refugee Council offices: this may involve overnight stays away from home.
Equal opportunities
The Welsh Refugee Council is committed to equality of opportunity in recruitment, the workplace and service delivery. The post holder is expected to follow Welsh Refugee Council's Equal Opportunities Policy
For further information, please visit our website:
Application deadline: 6 October 2025, 10:00
Assessment date: Interviews are likely to be held on the 20 October 2025