Responsibilities & Qualifications
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
* Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
* Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
* Great Communication Skills: You're a natural at connecting with people and making their day better.
* Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
* Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
* Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
* Resilience and Positivity: You have a can-do attitude, even when things get busy.
* Customer-Facing Experience: Previous experience is a plus but not required – bring your enthusiasm and we'll teach you the rest!
Opportunity
Ready to Make a Difference? Join Our Iconic Team at Telstra! At Telstra, we’re more than just a leading telecommunications company—we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll work for an iconic Australian brand that has been connecting Australians for generations. You won't just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
Compensation & Benefits
* Annual Fixed Remuneration: $64,915.20 per year, including 12% superannuation. Penalty rates: 25% for weekday hours after 6 PM, 25% for Saturday hours, 100% for Sunday hours, and 150% for public holidays.
* Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
* Leave Options: 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the option to purchase up to 4 weeks of additional leave.
* Training & Career Growth Opportunities: Access over 17,000 learning programmes with LinkedIn Learning and develop your career with our Future Ready programme designed to build on your skills and prepare you for your next step.
* Flexibility: Flexible working hours and a supportive approach to parental leave—do it your way!
* Recognition & Rewards: Monthly performance rewards and a range of recognition programmes to celebrate your success.
* Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
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