Assistant Customer Service Manager Luxury Housebuilder £36,000 5% Bonus Car/Allowance 25 Days Holiday Bank Holidays Are you ready to take the next step in your career with a respected luxury housebuilder ? Were searching for a driven, people-focused Assistant Customer Service Manager to join our clients established team and play a pivotal role in delivering a five-star customer journey. About the Role In this varied and rewarding position, youll support the Customer Service Manager in leading a dynamic department, managing a team of four Coordinators and overseeing operatives and contractors. Youll be hands-on in ensuring all post-completion works, remedial projects, and warranty claims are handled swiftly and professionally. This is your chance to make a real impact by: Helping to lead and inspire the customer service team Allocating resources and monitoring performance Ensuring the highest levels of customer satisfaction Working closely with the CSM to drive improvements across the department About You Were looking for someone who: Brings housebuilding or development experience, with a solid understanding of remedial works Has strong leadership and organisational skills Excels at resolving customer complaints with professionalism and empathy Is keen to grow, develop and become a trusted right-hand support to the Customer Service Manager Whats on Offer £36,000 salary per annum 5% annual bonus Company car or car allowance 25 days holiday bank holidays Genuine career progression with a supportive, forward-thinking team If youre passionate about delivering outstanding customer experiences and ready to take your career forward with a leading luxury housebuilder, wed love to hear from you. Apply today to take the next step in your journey.