We're looking to recruit a Telephonist to work at Central Car Auctions in Baillieston, Glasgow.
Find out more about this role by reading the information below, then apply to be considered.
We offer:
33 days' annual leave
Flexible leave
Generous employee discounts
Private healthcare
Workplace pension
...and much more
Hours
Full time: Monday, Wednesday & Friday 8.30am - 6pm and Tues & Thurs 8.30am - 5.30pm
About the role
Our Telephonist will deal with our customer enquiries in a friendly, professional manner, ensuring the customer experience is seamless from start to finish.
As a Telephonist, you will work with a diverse team of CCA employees throughout the auction journey. You will engage with all departments on a daily basis. The role would be a great fit for someone who enjoys a varied workload in a fast-paced environment. You will have the ability to communicate at all levels and be extremely well-organised.
Day-to-day duties
Managing a very large volume of customer calls inbound for the branch
Communicating with departments, management, and stakeholders throughout the business.
Ensuring calls are dealt with effectively and efficiently.
Providing the highest level of customer service.
Mail duties.
General administration duties as and when required.
Logging information and managing internal systems.
Essential skills
A high level of accuracy and ability to multi-task during peak periods
A fantastic telephone manner
A genuine interest in delivering excellent service
Good computer literacy and accurate keyboard skills
Enjoy working with the public, both face to face and on the telephone
The confidence to work independently and also as part of a team
The ability to work well under pressure
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
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