Job Profile – Customer Service Assistant - Distribution
Job Purpose: To undertake warehouse and yard duties to ensure customer needs are met, promote and maximise sales and margins by providing excellent customer service whilst maintaining a safe environment that is in line with company policies and procedures.
You Will Be Responsible For:
You will be successful if you:
Skills/Qualifications/Experience
CUSTOMER SALES
Contribute towards an excellent customer experience and work towards Branch sales and profit targets by:
* Fulfilling customer orders in a timely fashion
* Checking incoming products against Proof of Delivery
* Completing documentation as necessary
* Building effective relationships with customers and suppliers
* Understanding local market issues and communicating to Manager to support sales growth plans
* Reporting missing or damaged products to management
Constantly try to improve performance to achieve your:
* On time in full KPIs
* Pick error reductions
* Stock damage reductions
* Improvements to your Branch’s Customer Score
* Environmental, Health and Wellbeing targets
You’ll Need To:
* Look for new ways of working to improve efficiency
* Ensure customers have a good experience
* Be open to learning new things
* Have good attention to detail to ensure orders are accurate
* Utilise the wider network to support customer requirements and business activities
Essential
* A basic understanding of the market and product knowledge
* Able to work on own initiative and as part of a team
* Flexible and enthusiastic attitude
* Customer service focus
* IT literate
* Ability to build and maintain successful relationships
Desirable
* GCSEs (or equivalent) in Maths & English
* Relevant forklift licence
* Experience in a sales/customer-focused role
OPERATIONAL COMPLIANCE
Support Line Manager To:
* Deliver key KPIs for your branch
* Manage loading and unloading processes
* Adhere to all company policies and procedures
* Safeguard Company’s stock, money, and assets
* Enhance safety and wellbeing culture and meet targets
Deliver Operational Compliance For Your Branch By:
* Ensuring safety for yourself and others
* Achieving stock management and PPI progress
* Increasing customer service scores
* Adhering to principles of conduct
* Being passionate about customer service and health & safety
* Ensuring business control compliance, including EDM
* Signing risk assessments
* Maintaining confidentiality of prices
STOCK AND LOGISTICS
Support Line Manager To:
* Prepare the 30-day countdown
* Complete the stock management process
* Optimize returns on sales versus transport costs
* Reduce stock losses
* Maintain a clean, safe, and tidy environment
* Manage escalation of missing/damaged product info
Improve The Branch’s Stock And Logistics By:
* Ensuring stock rotation
* Minimising shrinkage
* Ensuring compliance with stock policy
* Ensuring compliance with the Always Available range
This list is not exclusive; other duties and projects may be assigned as needed.
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