About McCain
At McCain, we’re feeding the world: from French fries to smiles, we contribute to the important role food plays in people's lives. Our core values—Family, Authentic, Trusted, and Quality—shine through every day. As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do. We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come.
Position Title
Customer Manager
Position Type: Regular – Full‑Time
Requisition ID: 39368
About the Role
In every role, McCainers are ambitious, curious, and interested in helping each other create good work experiences. We think about the customer and make doing business with McCain easy. Shape the Future. Lead with Purpose. Grow What Matters. At McCain, we’re not just about potatoes — we’re about unlocking potential. In this pivotal role, you’ll lead one of our most valued customer accounts, driving growth through bold ideas, smart strategy, and strong partnerships. You’ll combine commercial sharpness with deep market insight to deliver joint business plans that create real value. With full P&L ownership, you’ll lead planning cycles, identify category opportunities, and execute flawlessly across pricing, promotions, and innovation. This is a role for someone with a digital‑first mindset, passionate about sustainability and future‑facing customer strategy. As a visible and influential leader, you’ll work cross‑functionally, inspire performance, and help shape the next chapter of McCain’s commercial journey.
Accountabilities
* Own and lead customer strategy, delivering against revenue, profit, and growth targets
* Build senior‑level partnerships and influence across internal and external stakeholders
* Deliver end‑to‑end commercial execution – from pricing and promotions to NPD and forecasting
* Unlock new opportunities through deep consumer insight and a future‑focused mindset
* Champion digital, and sustainability within your customer plans
Qualifications
* Proven commercial success in retail, foodservice wholesale, or convenience channels
* Robust account management, joint business planning, and P&L management experience
* FMCG background and strategic planning expertise (desirable)
Skills
* Strong commercial instincts with a passion for selling and category growth
* Deep understanding of FMCG trends and category management principles
* Exceptional relationship‑building, negotiation, and communication skills
* Analytical mindset—confident with numbers, data, and presentations
* Tech‑savvy, insight‑driven, and able to influence at all levels
Leadership Principles
* We are customer obsessed. Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success.
* We think big and plan ahead. Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success.
* We bring out the best in our people. We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first, showing humility, and working together.
* We act like owners. Together, we clear obstacles and do the work that makes us all successful and proud to be part of McCain.
Location
We champion hybrid working. Our head office (Customer Experience Centre) is on the outskirts of Scarborough – 1.5 hours away from Leeds City Centre, and about an hour from York. We encourage full‑time, office‑based people to connect with others in person about half of their working time while balancing work from home to maintain a healthy life‑work balance.
Benefits
* A generous Car Allowance
* An achievable yearly bonus based on personal performance
* An excellent pension – we will pay double what you do, up to a maximum of 12% of your pay
* Flexible holidays – you can buy & sell up to 5 days holiday per year
* Optional health cash plan
* Cycle‑to‑work scheme
* ‘Chips In’ Volunteering Day Off – to make a positive impact on the competitiveness, resilience, and long‑term development of McCain communities worldwide
Job Family: Sales
Location(s): GB – United Kingdom, England – Scarborough
Company: McCain Foods (G.B.) Ltd
Equal Opportunity & Accessibility
McCain Foods is an equal opportunity employer. As a global family‑owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law. We are an accessible employer; if you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions. Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. You can understand how your personal information is being handled here.
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