Location
Croydon, United Kingdom.
Hours
37.5 hours per week; 9.00am - 5.30pm. Hybrid working available with 2 days from home and 3 days in our office near East Croydon Station.
Salary
Competitive.
Why Superdrug?
We are an innovative, trend‑setting retailer where the focus is on customers and teams, aiming to provide value, choice, friendly advice, excellent service and fun.
Key Responsibilities
* Event and experiential planning and execution.
* Actively seeking opportunities to build the brand across multiple channels.
* Raise the profile of the brand through development of active marketing strategies and communication programmes in line with business objectives.
* Supplier/Agency relationship management.
* Support in the development and upkeep of Company Websites.
* Develop, manage and monitor social media forums and activity to generate interest.
* Creation of internal and external literature to promote the brand.
* Monitoring and reviewing sales and marketing campaigns and materials.
* Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
* Providing administrative support to the marketing manager and senior mobile manager.
* Maintaining good collaborative working relationships with key partners, both internal and external, to support shared objectives.
* Managing budgets and accurately accounting for all spend across the activities you are responsible for delivering.
* Undertake additional tasks as required within capabilities.
* Be the voice of customers and help the organization live the brand purpose, inspiring a customer‑first culture across the O+O platform.
Personal Attributes
* Strong self‑organisation, with the ability to work at pace and make appropriate prioritisation decisions.
* Passion for analysing performance data and making recommendations to improve campaign activity.
* Sees every interaction with the customer as an opportunity to delight them and uses different platforms to communicate.
* Understanding of customer needs and the ability to remove barriers to deliver great service.
* Uses positive language and behaviours to build trust and rapport with customers and colleagues.
* Prioritises actions that delight the customer or colleague.
* Suggets and supports new ideas and ways of working to improve services.
* Confidently communicates, challenges and gives feedback to others.
* Encourages teamwork and collaboration between own team and others.
* Recognises strengths and contributions of various teams, building networks to understand their priorities and how to add value.
* Seeks feedback and listens to it, seeking solutions and positive outcomes.
* Generates ideas that can be shared within and outside the immediate team.
* Confidently uses data to make tactical decisions.
* Knowledgeable about the specialism and aware of wider market trends to support current business needs.
* Actively looks for new ways of working through AI to benefit the business and move things forward.
* Develops ability to use AI effectively and think critically about outputs.
* Strengthens the human element by balancing AI efficiency with coaching, empathy and team cohesion.
Desired but not essential
* Experience developing and implementing complex, multi‑variant, personalised campaigns, especially in direct mail and email.
Benefits
* 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
* Two staff discount codes for yourself and a family member or friend.
* 30% discount on Superdrug Own Brand Products, both in store and online.
* Hybrid working patterns available with 2 days from home and 3 days in the office near East Croydon Station.
* Company pension matching and bonus.
* Access to Stream, a money‑management app that gives you access to a percentage of your pay as you earn it.
* Part of a group that works closely with Savers, The Perfume Shop and Three UK.
* Part of A.S. Watson Group, the worlds largest international health and beauty retailer with over 15,700 stores in 25 markets.
* Unrivalled learning and development programmes.
* Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.
Contact & Privacy
For information on how we manage and store your data, please visit https://www.superdrug.jobs/privacy-policy/.
J-18808-Ljbffr