Role Overview
Food & Beverage Manager at Hotel Indigo and Staybridge Suites.
Responsibilities
* Lead the food & beverage team to deliver outstanding guest service, ensuring every guest enjoys a high‑quality dining experience and feels valued and welcomed.
* Address guest needs promptly and professionally within all F&B outlets, building lasting impressions and guest loyalty.
* Oversee daily food & beverage operations, including restaurant service, bar operations and event/catering delivery, ensuring efficient service, high standards and smooth coordination between kitchen and front‑of‑house teams.
* Recruit, train and mentor F&B team members to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and product knowledge.
* Act as a key point of contact for guest feedback and concerns within F&B areas, handling complaints with empathy and efficiency and working closely with the kitchen and other departments to ensure guest satisfaction.
* Manage F&B budgets, control costs, monitor stock levels and minimize waste, while supporting financial forecasting and achieving revenue targets.
* Maintain accurate records of sales, stock and performance, preparing regular reports and sharing insights with senior management.
* Motivate the team to achieve upselling targets by promoting menu items, specials and beverage pairings; collaborate with sales and marketing teams to drive promotions, events and local partnerships.
* Ensure all F&B operations comply with health & safety regulations, food hygiene standards and licensing laws, maintaining a safe and clean environment for guests and team members.
Qualifications
* A minimum of 2–3 years of experience in food & beverage operations in a management capacity within the hospitality industry.
* Proven track record of effectively leading a team, building positive team dynamics and coaching for performance.
* Exceptional communication and interpersonal skills, with a passion for delivering high‑quality guest experiences and resolving issues professionally.
* Strong organisational abilities to manage service periods, staffing and administrative tasks efficiently in a fast‑paced environment.
* Familiarity with budgeting, cost control, stock management and financial reporting within an F&B setting.
* Proficiency in POS systems and a working knowledge of Microsoft Office Suite.
* Good understanding of food safety, hygiene standards and licensing regulations.
* Resourceful, hands‑on and comfortable making decisions under pressure.
* Flexibility to work evenings, weekends and holidays as required by the demands of the hospitality industry.
Benefits
* Discounted hotel room rates for you and your friends & family
* An additional day's leave for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Wagestream – choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over £1000 per year
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Compensation
To be discussed.
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