We are seeking a dynamic and results-driven Account Manager to join our team. The Account Manager will play a pivotal role in maintaining and growing client relationships by understanding their business needs and ensuring the successful delivery of our IT services. This position demands a blend of technical expertise, business acumen, and strong interpersonal skills.
Key Responsibilities
* Build and nurture strong relationships with key client stakeholders, acting as their primary point of contact.
* Conduct comprehensive needs assessments to understand client objectives, challenges, and IT requirements.
* Collaborate closely with technical teams to design and propose customized IT solutions aligned with client goals.
* Oversee project implementations, ensuring timely delivery of services while managing client expectations and addressing issues proactively.
* Identify opportunities for expanding services and growing accounts based on client needs and industry trends.
Skills and Qualifications
* Minimum of 1 year in account management or customer service roles.
* Excellent verbal and written communication skills, capable of explaining technical concepts to non-technical audiences.
* Strong analytical and problem-solving abilities, with a proactive approach to resolving client challenges.
* Ability to collaborate effectively with internal technical teams to deliver seamless solutions to clients.
* Strong organizational and time-management skills, adept at managing multiple client accounts concurrently.
Benefits
* Salary: £25,000 base salary plus up to £10,000 in commissions.
* Working Hours: Full-time, Monday to Friday, 8:30 AM to 5:00 PM. Part-time hours from 9:30 AM to 2:30 PM are also considered.
* Pension Plan: Company pension scheme available.
* Parking: Free on-site parking.
* Holidays: 23 days of holiday entitlement, increasing to 25 days over time.
* Health Benefits: Private medical insurance provided.
* Uniform: Company-provided t-shirts and jumpers.
* Location: Based in Whiteley; transportation required unless residing locally.
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