Resident Liaison Officer - SHDF Retrofit | Sanctuary Housing
* Salary up to £30k + £4k car allowance
* 12 month Fixed Term Contract!
* Location: CB6 (initially), expanding across Cambridgeshire
* Must be able to drive and have own car
Role
We are seeking an enthusiastic and empathetic Resident Liaison Officer (RLO) to join a well known Property Services company delivering a high-profile Social Housing Decarbonisation Fund (SHDF) project. As an RLO, you will be the primary point of contact between our site teams and the residents, ensuring a smooth, informed, and respectful customer experience throughout the delivery of these vital sustainability upgrades.
Key Responsibilities
* Act as the main liaison between residents and the site/project team.
* Arrange and attend resident consultation meetings and property surveys.
* Clearly communicate the scope and schedule of planned works to tenants.
* Manage access appointments, address concerns, and coordinate with contractors.
* Support vulnerable residents to ensure work can proceed with minimal disruption.
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Keep accurate records of all resident interactions and feedback.
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Monitor satisfaction levels and support ongoing service improvements.
Essential Skills & Experience
* Experience in a Resident Liaison Officer, Housing Officer, Tenant Engagement or Customer Service role within social housing, construction, or retrofit.
* Strong communication and interpersonal skills with a calm and professional manner.
* Ability to handle sensitive conversations and resolve issues constructively.
* Organised and proactive, with strong attention to detail.
* Comfortable working in resident homes and on live construction sites.
* Full UK Driving Licence and access to a vehicle (travel across Cambridgeshire will be required)