Our client, a reputable multi-site automotive accident repair centre in Cheltenham, is seeking an experienced and professional Customer Service Advisor to join their busy bodyshop team.
The successful individual will be responsible for delivering exceptional customer service, managing workshop communication, and maintaining strong customer relationships within a fast-paced environment. This is an excellent opportunity for a skilled individual looking to develop their career within the automotive industry.
Benefits of a Customer Service Advisor
* Competitive salary of up to £28,500-£34,000 per annum, dependent on experience and current earnings
* 20 days annual leave plus bank holidays, increasing with length of service
* Full in-house training and manufacturer-led development programmes
* Pension scheme
* Standard working hours of 40 hours per week, Monday to Friday, with options for 42.5 hours (8:00am-5:00pm or 8:30am-5:00pm)
* Supportive team environment with ongoing career development opportunities
Duties of a Customer Service Advisor
* Welcome customers in a courteous and professional manner, establishing positive relationships
* Book vehicles into the workshop for repairs and liaise with managers to track progress
* Keep customers informed about repair status and estimated completion times
* Organise onward travel arrangements and assist customers throughout their vehicle repair process
* Hand over repaired vehicles accurately, ensuring customer satisfaction
* Maintain comprehensive product knowledge, updating skills through manufacturer-led training
* Upsell relevant repairs and approved products through a professional sales approach
* Ensure tidy working environment and accurate administration of customer and workshop records
Requirements of a Customer Service Advisor
* Proven experience as a Customer Service Advisor, ideally within the automotive sector
* Exceptional organisational and IT skills, with the ability to manage multiple tasks efficiently
* Experience working on a customer service desk is essential
* Knowledge of automotive repair processes or industry experience is desirable but not mandatory
* Strong communication skills and a professional attitude
* Ability to work effectively within a team and maintain high standards of customer care
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