Senior IT Business Partner - Lacon House, WC1X 8NL
Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably.
We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager - who acquired Arriva in 2024.
We are looking for 2 x Senior IT Business Partners to join our group technology team. The role will either be based at our Sunderland or London office.
The IT Business Partner is the vital link between the Information Technology function and a designated business unit within Arriva. This person is responsible for establishing and nurturing both strategic and operational relationships with business stakeholders, ensuring that technology is leveraged for greater efficiency, enhanced passenger experience, and optimised operational performance. Ultimately, the IT Business Partner drives value across the business by aligning IT initiatives with business objectives.
Direct responsibilities:
• Es tab lis h an d main ta in s tron g, p ro act iv e re lat ionsh ip s with bus in e s s un it le ad e rs an d s ta f f t o und e rs tan d o b jec tiv e s, ch allen ge s, an d improv eme n t opp ortun ities .
• Collab orate wi th s ta keh old e rs t o id e n tify, p riorit is e, an d im p leme n t te chn ology s olu tion s supp orti n g op e ration al e xce ll e n ce an d s tra tegi c bus in e s s go als .
• Act as a t rus ted a dv is or, t ran s lat in g bus in e s s n ee d s in to t e chn ology re qu ireme n ts an d e nsu rin g IT s tra tegie s a re a lig n e d with th os e n ee ds .
• Cha m p ion th e ad op tio n o f n e w t e chn ologie s an d d igita l t rans f ormat ion in itia tiv e s t o im p rov e ef f ici e n cy an d fos ter inn ov at ion with in th e b u s in es s un it.
• Mon ito r techn ology t re nd s a n d eme rg in g s olu tions, a d v is in g th e bus in e s s o n opp ortun ities t o enh an ce p a s s e n ge r e xp e ri e n ce an d op timi s e p ro ce ss e s .
• Facilitat e e f f e ctiv e co mm un ic at ion an d co llab oratio n b e twe e n I T t e ams an d bus in e s s s ta ff, ensu rin g t ransp are n cy a n d s h are d u nd e rs tand in g t h ro u gh th e p ro jec t life cy cl e .
• De v e lop bus in e s s cas e s, p ro jec t p rop os als, an d ROI an al ys e s t o s u pp ort techn ology inv e s tme n ts th at d e liv e r me as u rab le v alu e .
• Ov e rs e e th e d e liv e ry o f I T s e r v ice s an d p ro jec ts, en s u rin g t h e y mee t agr ee d ob jec tiv e s, t ime lines, an d qu a lity s tand ar ds .
• Con tinu ous ly a ss e s s an d re p o rt on th e impact o f t e chn ology in itia tiv e s ,
re com me nd in g i m p rov e m e n ts a s n ee d e d t o supp ort b us in e s s p e rf orman ce .
Skills, knowledge and experience:
• Bach e lor’ s d e gre e in In f orm at ion Te chn ology, Bus in e s s Ad m in is tra tion, o r a re lat e d f ie ld ; Mas ter’s d e gr e e p re fe rr e d .
• Prov e n exp e rie n c e a s a n I T Bus in e s s P artn e r, Bus in es s An aly s t, o r in a re lat e d role, w ith a d em ons trab le t rack re c ord in th e pub lic t ran sp orta tio n s e cto r.
• Stron g kn ow le d ge o f pub lic t ransp orta tio n i ndus tr y - sp e cif ic ch allen ge s, re gu lat ory e nv iron me n ts, an d p a ss e n ge r e xp e cta tions .
• E xce lle n t und e rs tand in g o f b u s in e s s op e ration s, p ro ce s s im p rov eme n t, an d d igita l trans f ormat ion .
• Ou ts tand in g in terp e rs on al, comm un ication, an d s ta keh old e r m an agem e n t s kills .
• Ab ility t o t rans lat e b u s in e s s r e qu ire m e n ts in to t e chn ical s o lu tion s an d v ice v e rs a.
• Stra tegi c th in ker w ith a h is to r y o f d e liv e rin g v alu e th rou gh te chn ology in itia tiv e s .
• Pro jec t m an age me n t e xp e rien ce is h ighly d e s irab le .
• Stron g an aly tical an d p rob le m - s olv in g ab ilities .
Key attributes:
• Collab orativ e an d consu lta tiv e app ro ach
• Re su lts - orie n ted with a p as s ion for inn ov at ion
• Cus to me r- f ocus e d minds e t, e sp e cially re gard in g p as s e n ge r e xp e rie n c e enh an ce me n t
• Ad ap tab ility an d willingn e s s t o em b race ch an g e
T h is p os itio n re p orts t o th e Te chn ology St rategy Dire cto r an d is p art of th e wider IT lead e r sh ip team und e r th e d ire ction o f t h e CIO. T h e I T Bus in e s s P artn e r w orks clos e ly with on e o f A rriv a’ s bus in e s s un its, en gagin g regul arly with bus in e s s man agem en t, I T teams, an d cros s -f un cti on al partners to achieve shared goals.
T h is jo b d e s crip tio n s e ts ou t th e m ain du ties an d re sp ons ib ilities of th e jo b - h old e r. It d oe s n ot cons titu te an e xh aus tiv e or compre h e ns iv e d e s crip tio n of du ties an d th e jo b h old e r w ill b e re qu ire d to carry ou t an y add ition al tas k s as an d w h e n re qu e s t e d to d o s o b y th e ir man ager. Re sp ons ib ilities an d d u ties may a ls o ch an ge in ligh t of fu tu re bus in e s s n ee d s an d p e rs on al d eve lop me n t.
The closing date for applications is Tuesday 4th November 2025. Arriva Group reserves the right to close this vacancy early.