Job Description
About the team: The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations.What you will be doing: As a Financial Support Assistant, you will have the opportunity to provide support alongside Financial Support Consultants to our customers in the timely collection of mortgage arrears, whilst maintaining a pro-active collections strategy.You will ensure that the daily activities within the Financial Support department are processed and administered correctly and in line with agreed SLAs.Working within a supportive and collaborative team you will have access to a clear progression matrix to support your career goals!
Your responsibilities will include…Dealing with incoming and outgoing correspondence (post, emails, SMS) in line with prescribed SLA's.Interacting with OSB's outsourced back office operational team providing advice/assistance and quality checking all work before the release of correspondence.Making and responding to telephone calls to/from solicitors, Asset managers and Housing Associations, providing a polite, professional and accurate responseEnsuring system notes are up to date and accurate...