Contract Support Officer
Unitrust Protection Services
Pay Range
Base rate: £14.51 per hour
Contracted hours: Minimum 96 hours per month / 8 shifts per month.
Benefits
* Virtual GP
* Employee Assistance Programme
* Group Life Assurance
* Personal Pension
* Cycle to Work Scheme
* Tech Scheme
* Company Sick Pay Scheme
* Long Service Awards
* Recognition Awards
* Comprehensive Training
* Discount Platform
* Wellbeing Platform
* Living Wage Foundation Service Provider
Core Duties
* Conduct rotational foot patrols around the full site, perimeter, car parks, landscaped gardens, lakeside paths, meeting areas, shops and cafes.
* Screen vehicle and pedestrian entry and exit points, providing directions where required and welcoming people to the park.
* Provide a safe and secure environment for events, sports, and entertainment taking place on the events plaza.
* Conduct regular security and health & safety equipment operability checks such as intruder alarms, defibs, first aid kits, fire alarms, intercoms, security doors.
* Respond to incidents as per SOPs and follow the directions of the Duty Shift Manager, Security Manager and Deputy Security Manager as required.
* Conduct periodic vehicle, personnel, and site searches when required.
* Project a welcoming, positive attitude to deliver a 5‑star security and customer service experience, interacting politely with guests, giving directions, answering queries and referring them to others if unable to answer.
* Think on feet to solve problems during difficult interactions with the public to defuse, de‑escalate and resolve conflicts using soft skills, diplomacy and street smarts, escorting people off the park if necessary.
* Occasionally assist and support other operations departments in keeping the park presentable and smart, such as picking up litter and reporting maintenance issues found on patrol.
* Maintain a smart and presentable appearance at all times, a high visible presence to deter hostile intent, and high observation skills to spot when things don’t look right.
Skills
* Sound technical and IT knowledge to operate patrol scanners, personal radios, body‑worn cameras, entry/exit gates.
* Must be physically fit and active; required to walk around the park and stand at static posts for up to 12 hours a day, except for breaks.
* Comfortable with crowded areas, interacting with members of the public and working in a professional business setting.
* Able to work both as part of a wider team and independently, managing own day‑to‑day tasks and responsibilities.
* CCTV licence is a plus to cover breaks in the CCTV control room.
* SIA D.S. licence required.
* Minimum 1 year of security industry experience (or equivalent) required.
The role covers staff taking leave or absence in a flexible intermittent manner. This may involve single days or nights for temporary absences, up to a 4 on 4 off shift pattern for up to 2 weeks at a time when covering holidays. We will ensure you receive a minimum of 8 shifts per month with the option to work more if your schedule allows. Flexible part‑time shift patterns work both days and nights, 12‑hour shifts.
This is an excellent opportunity to work at one of the best business parks in Europe, offering you an exciting, varied and fun place to work. We offer good rates of pay, look after our staff well and help you reach your full potential. We are looking for exceptional Cover security officers who are flexible, pragmatic problem solvers who can deliver excellent customer service, sound site security and are willing to learn and grow.
Unitrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre‑employment and five or ten year work history security vetting checks according to BS 7858:2019.
Location
Brentford, England, United Kingdom
Seniority Level
Entry level
Employment type
Full‑time
Job Function
Other
Industries
Security and Investigations
#J-18808-Ljbffr