✨ SENIOR SOFT SERVICES OPERATIONS MANAGER✨
📍 LONDON 📍
💎ICONIC LANDMARK MIXED-USE ASSET 💎
✔12 MONTHS FTC ✔
🤑 SALARY UPTO £75,000K 🤑
We are seeking a confident, ambassadorial, and engaging Senior Building Manager/Operations manager to join the management team at one of London’s most iconic and prestigious commercial & mixed-use scheme to primarily manage the soft services contracts on a 12 Month contract which could potentially roll over.
As their Soft Services Operations Manager, you will act as a key point of contact and brand ambassador for the estate, ensuring the highest levels of operational service delivery through the management of contracted soft service providers.
👉Key Responsibilities...
* Lead and manage all soft service contracts, including cleaning, waste, pest control, front-of-house, concierge, and security.
* Drive performance to meet and exceed agreed KPIs and SLAs, ensuring exceptional service delivery at all times.
* Foster strong relationships with key stakeholders, tenants, residents, and service partners.
* Monitor and audit service provider performance, identifying areas for improvement and implementing corrective actions.
* Take a proactive approach to problem-solving and incident management in this fast-paced, complex environment.
* Maintain exceptional standards of presentation and service throughout the estate, ensuring it reflects the prestige of the scheme.
* Support wider estate management functions and contribute to overall site excellence.
👉 What We’re Looking For...
* Proven experience in soft services operations management, ideally within a premium mixed-use, hospitality, or commercial environment.
* Strong understanding of contractor management, including performance measurement and compliance.
* A personable, articulate, and diplomatic communicator who thrives in high-pressure, high-profile settings.
* Naturally ambassadorial, with the ability to engage confidently with stakeholders at all levels.
* Comfortable working in a 24/7 environment, with the flexibility to respond to out-of-hours issues if required.
* Passionate about service excellence, presentation, and the customer experience.
👉 Why Apply?
This is a rare opportunity to be part of one of London’s most high-profile schemes, where your leadership will directly impact the experience of thousands of people every day. If you’re ready to bring energy, confidence, and a solution-focused approach to a challenging but rewarding environment, we’d love to hear from you
Salary: Upto £75,000 for the right candidate.
Please send your CV to sally.ridgway@foundationrecruitment.com