Reference: MAY20261656
Expiry date: 22:59, Sun, 7th Jun 2026
Location: Crosby
Benefits: Buy or sell leave. Flexi working. Pension Scheme. Professional Development. Occupational Sick Pay + Many more benefits
Ideal for Retirees, Semi-Retired Workers & Ex-Forces Personnel
You walk in and see worry on their face - you’re the one that lifts the worry away.
Progress Lifeline provides a 24/7 emergency response service, helping people stay safe and independent at home. We’re recruiting Emergency Home Responders in Crosby, well suited to retirees, semi-retired workers and people with armed forces or emergency service backgrounds.
Why this role suits retirees & ex-forces
Many of our responders are retired or semi-retired. Others come from military or emergency service backgrounds. What they have in common is a calm, steady approach and a desire to use their experience to help others.
Your natural reliability, judgement and people skills make you a perfect fit for this work.
About the role
Working from home, you will:
* Respond to emergency alarm calls locally
* Reassure customers and assess situations calmly
* Assist people following non-injury falls using specialist equipment
* Focus on dignity, reassurance and safety
* Work independently with support from our 24/7 Control Centre
Being able to stay safe in your own home means everything.
Full training is provided - no care experience required.
What you’ll need
* You’ll be based in the Crosby area and respond to calls across the wider local Lifeline service area
* Full UK driving licence and your own vehicle
* Calm, reliable and compassionate approach
* Willingness to work night / on-call shifts
Pay, leave & benefits (summary)
* £26.22 paid for each on-call standby shift
* £18.90 per callout (up to 90 minutes)
* £12.97 per hour for callouts over 90 minutes
* Mileage reimbursement for all journeys
* Annual leave linked to rota pattern, plus pro-rata bank holidays
* A day’s leave for your birthday
* Pension with matched contributions up to 7.5%
* Uniform and full training provided
* Wellbeing and development support
Progress Housing Group is a Living Wage accredited employer.
A full explanation of pay and shifts will be provided at interview.
When they say thank you - you really feel it.
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