Your new company

You'll be joining a growing manufacturing company based in Livingston.

Your new role

You'll be responsible for managing and coaching a team of 3, providing excellent customer service and sales admin support.

Your key tasks will include:

Being the first point of contact for incoming and outgoing calls and emails to various stakeholders.
Supporting customers at all stages of the order process through customer relationship management, understanding existing and potential needs of customers.
Help with the development and implementation of the group sales strategy - instilling a sales-led ethos throughout the office.
Be involved in making customer-focused decisions, communicating them across departments.
Manage the operation and resources for the sales office.
Create stock codes for non-standard products.
Greeting visitors and managing the sign in / sign out procedure.
Handle documents, keep records and organise paperwork relating to orders and email them to the relevant salesperson promptly.
Ensuring software is functioning and working efficiently for the sales team.
Maintain office equipment and organise repairs.
Develop your health and safety awareness and support best practice and compliance across the department.

What you'll need to succeed

Experience in a customer service and sales role.
Confident in CRM management.
Experience in general office administration and systems work.
Highly organised and efficient....