For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We provide a global network that our customers depend on, and in Viasat Network Operations, our aim is to ensure reliable and robust operation of those vital services so that our customers never question that reliance.
The NOC Controllers role is an exciting opportunity to work with like-minded, brilliant people, and get involved in the technology revolution happening in Space. You will play a key role in the Service Monitoring and Incident management team, providing support functions to Subject Matter Experts to take the most relevant and effective action.
The scope covers from the detection and identification of significant incidents, recording and communication of the incident, determination of issue and probable root cause through analysis and tools, the identification and execution of remedial actions to ensure services remain in their optimal state, through to reporting on the effectiveness of the solutions to drive further improvements.
This is not a Cisco networking position.
Provide feedback on operational issues to other controllers, NOC support engineers and managers
Participate in network activities coordination, especially if these are real time activities, emergency, short notice or out the working hours
Provide support as necessary to Land Earth Stations in maintaining network carrier levels
Monitor the progress of any distress traffic in the network and take immediate action if necessary
Identify areas for automation to reduce manual efforts where possible
Create efficient operational and technical processes/procedures, reclaiming time from waste
Provide support through coaching and training to other engineers and teams
Operate the NOC monitoring facilities, report any anomalous operations of the facilities and provide first line maintenance to ensure their continued availability
Assist with the planning and implementation of various NOC projects
Usage of Service Now for ITIL process (especially incident and change management)
Knowledge of Service Now
Generate outage - shift - daily reports.
Assist with training of new shift controllers
Assist with the development and implementation of network and NOC operational procedures.Assist with the introduction of new services, new network co-ordination stations, land earth stations and mobile earth stations.
Experience on shift working pattern
Good understanding of satellite communication networks, systems, and propagation.
Understanding of Digital Communications Networks: protocols (IP, TCP, UDP, routing, etc) and architecture (routers, switches, firewall, etc.)
Good PC skills with knowledge of MS Windows and MS Office
What Will Help You On The Job
Experience in VSAT and ground stations installation
Experience with mobile network and user terminals
Working experience on Cisco routers, switches, firewalls and monitoring tools
CCNA Cisco certified
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.