Based in Harlow you will be responsible for tracking and coordinating the movement of components and products through the surface treatment process, ensuring customer orders are completed and delivered on time. The role involves liaising with customers, production teams, quality inspectors, logistics providers, and suppliers to monitor progress, resolve delays, and maintain high levels of customer service.
Key Responsibilities
* Monitor the progress of customer orders through all stages of the surface treatment process, including receipt, preparation, treatment, inspection, packaging, and dispatch.
* Maintain accurate production schedules and progress tracking systems.
* Liaise with production supervisors/managers to obtain real-time updates on job status and capacity.
* Follow up on urgent or high-priority orders to ensure customer deadlines are met.
* Coordinate with quality control personnel regarding inspection results, non-conformances, and release of finished work.
* Communicate with customers regarding order status, completion dates, and any potential delays.
* Work closely with logistics and dispatch teams to ensure timely collection and delivery of completed orders.
* Chase outstanding materials, documentation, certifications, and customer approvals where required.
* Identify bottlenecks within production processes and escalate issues to management.
* Assist with planning workloads to maximise production efficiency and resource utilisation.
* Produce daily, weekly, and monthly progress reports for management.
* Ensure all customer and production records are maintained accurately and in accordance with company procedures.
* Releasing work into production
Skills and Competencies
* Strong organisational and administrative skills.
* Excellent communication and customer service abilities.
* Ability to work effectively in a fast-paced manufacturing environment.
* Good attention to detail and accuracy.
* Strong problem-solving and decision-making skills.
* Ability to prioritise multiple jobs and deadlines simultaneously.
* Proficiency in Microsoft Office, particularly Excel and Outlook.
* Experience with ERP, MRP, or production management systems is advantageous.
Knowledge and Experience
* Previous experience in manufacturing, engineering, surface treatment, metal finishing, coatings, plating, anodising or related industries.
* Understanding of production workflows and quality control processes.
* Familiarity with customer specifications, job cards, production schedules, and dispatch procedures.
* Knowledge of ISO quality systems and production documentation is beneficial.
Key Performance Indicators (KPIs)
* Percentage of orders completed on time.
* Customer delivery performance.
* Accuracy of production and progress reporting.
* Reduction in overdue jobs and production delays.
* Customer satisfaction and responsiveness to enquiries.
* Effective communication and coordination between departments.
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