Your main day-to-day responsibilities will include:
* working with the UCD leadership team to ensure current and future resourcing needs for user research are met, by upskilling, hiring new talent and allocating resources as required
* collaborating with the UCD leadership team and the Portfolio team to develop and assure good user research practice
* communicating with senior stakeholders to promote a user centred approach and balance user needs with business needs
* building and leading a team of user researchers and designers, including setting goals, providing performance feedback, mentoring and supporting their learning and development goals
* ensuring that delivery and product teams take a user‑centred, evidence‑based approach to service design and delivery
* ensuring that delivery teams build services that are accessible and inclusive
* ensuring that research is informed by participants from the full range of users who rely on government services
* assuring the quality of user research activities and outputs and embed best practice standards, guidelines and processes
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