FIRST RESPONSE CLAIMS HANDLER – JOIN OUR CREW!
Location: Uxbridge (Full-Time)
Type: Permanent
Vibe: Fast-paced, friendly, and fun
Love turning chaos into calm?
Be the first friendly voice our customers hear after a car accident and help them get back on the road with confidence. If you've got energy, empathy, and a knack for problem-solving, we want YOU on our First Response Team!
What You'll Be Doing
No two calls are the same – that's what makes it exciting! Your day will include:
Taking new accident referrals and guiding customers through their first steps.
Investigating accident details, spotting potential fraud, and making quick calls on liability.
Explaining our services in a way that makes customers go, “Wow, they've got my back!”
Organising replacement vehicles like a pro.
Balancing multiple accounts with care, empathy, and a can-do attitude.
Making smart commercial decisions that help both customers and the business.
Delivering five-star service with a smile you can hear down the phone.
What You Bring
?? A friendly, confident phone manner.
?? A cool head when things get busy.
?? Sharp listening and decision-making skills.
?? Great organisation and attention to detail.
?? A team-first attitu...