DK Recruitment are working with a world-renowned, precision Engineering business based in Plymouth who are expanding their business Account team. We are looking for an experienced Business Account Coordinator to join the business. The company has a strong culture of innovation, professional growth and are offering an exciting career journey.
The main purpose of the Business Account Coordinator will be to take responsibility for all new and repeat business orders for your assigned customer accounts.
The Account coordinator will need to take full ownership of customers issues and following problems through to resolution.
Key Responsibilities:
All aspects of customer account management.
Improve customer service experience, create engaged customers, and facilitate growth. Updating customers on their order progress.
Take ownership of customer issues and follow problems through to resolution.
Work closely with other departments to ensure a smooth transition or orders through the system to final shipment.
Processing orders and transactions.
Provide proactive customer outreach.
Administrative tasks as requested.
Skills & Experience required:
Experienced in providing excellent customer service support to businesses.
Experience in a manufacturing industry is desirable but not essential.
Proven experience of MS Office Suite including Excel and PowerPoint is essential.
Excellent written and verbal communication skills in order to effectively manage our clients both in the UK and internationally.
Good standard of English and Maths.
SAP is an advantage but not essential.
Troubleshooting, multi-tasking, and time management skills.
Goal orientated.
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