Amazon’s India SME Team is looking for a motivated, enthusiastic and customer obsessed Program Manager with strong technology experience to join INFC & AMXL SME Launch Execution team. At Amazon, we're working to be the Earth’s most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. The Subject Matter Experts (SME) work across with, First Mile Technology, operations, engineering, capacity planning, finance and other global stakeholders on launching new Fulfillment Center (FCs) configurations in order to positively impact customer experience while supporting business growth.
As Launch SME PM role, your Responsibilities may include:
· Configuration and network setup for new FCs.
· Design, develop, and implement solutions to more effectively utilize technical configurations to deliver tangible operational and customer benefits.
· Managing multiple projects simultaneously.
· Ability to communicate to various stakeholder from different teams.
· Work closely with operations, product teams and engineering teams during and after launch and for new special projects.
· Building the network with WW teams to share knowledge and identify and implement best practice across the region/ network (IN/ROW).
Key job responsibilities
· New FC Launch Support. Ensure new FC Launches are delivered on-time meeting business requirements from a process and configuration perspective
· Work with global stakeholders to ensure FC launches are on time, key deliverables and timelines are met for each sub activity in launches
· AFT Team Project Support. Lead the scoping, assist with design, and lead the implementation of technology projects in pilot FCs
· Work on multiple platforms like FaaST/AFT/AFTx to support team on new initiatives and global parity
· Support real-time problem solving by way of need-based FC support and trouble ticket queue maintenance
BASIC QUALIFICATIONS
Degree qualified in a Science or Logistics based discipline or a direct MBA graduate. Six Sigma Green or Operational Black Belts welcome
A demonstrable, strong track record of team leadership or technical roles within a large scale, rapid and process driven environment, in an Operations, Supply Chain, Manufacturing, Transportation, General Management or Engineering function
Experience influencing cross-functional teams to deliver a network-wide change agenda across multiple countries
Knowledge of Lean, Six Sigma and Kaizen techniques
Excellent analytical skills and the ability to evaluate complex processes and financial scenarios
Experience measuring key operational metrics (e.g. FC throughputs, order cycle time, ship estimate accuracy, click to deliver times, inventory record defect rates etc.)
Strong communication skills (written and verbal). Fluent in English
Advanced working knowledge of MS Excel and the MS Office package
Ability to travel for up to 50% of your time to analyze, implement and monitor best practice solutions
PREFERRED QUALIFICATIONS
Functional Knowledge of FC Tools
Knowledge of Oracle SQL, MYSQL or related query tools
Experience working with Software Development Engineers to develop technical solutions to operational problems
Project Management certification
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Posted: June 2, 2025 (Updated 22 minutes ago)
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
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