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Junior IT Engineer Apprentice (Optionbox)
, Apply From: 13/07/2025
Learning Provider
Delivered by FIREBRAND TRAINING LIMITED
Employer
OPTIONBOX LTD
Vacancy Description
At Optionbox, we provide comprehensive IT services to a wide variety of customers, from sole traders to organizations with up to 300 users. We pride ourselves on delivering responsive, high-quality support across Microsoft 365 environments, on-premises and hybrid Active Directory setups, and full network installations. Our growing team values initiative, curiosity, and a customer-first mindset.
Position Summary:
We are looking for a passionate and eager-to-learn Junior IT Engineer to join our team in an apprenticeship or entry-level capacity. You don’t need a solid foundation of professional experience, but you must demonstrate a genuine enthusiasm for information technology — whether you’ve built your own PC, helped friends or family with IT issues, tinkered with networks, or explored IT projects in your own time.
You will work alongside senior engineers to gain hands-on experience supporting our diverse customer base, which ranges from single-person businesses to organizations with 300 users. You’ll help deliver IT support and services including Microsoft 365 administration, on-premises and hybrid Active Directory environments, network installations, and more.
Desirable (not required):
* Any prior hands-on IT experience through work, internships, volunteering, or personal projects.
* Relevant IT studies or certifications (e.g., GCSEs, college-level IT courses, CompTIA IT Fundamentals).
What We Offer:
* A supportive and experienced team ready to help you grow your skills.
* Structured on-the-job training with opportunities to progress toward certifications.
* Diverse, hands-on experience working with modern cloud and on-premises technologies.
* Competitive apprenticeship salary and benefits package.
* Opportunities for a permanent role and career development upon successful completion of the apprenticeship.
Your duties and responsibilities in this role will consist of:
Key Responsibilities:
* Learn to administer and support Microsoft 365 and Active Directory environments, including Exchange Online, SharePoint, Teams, and related services.
* Help install and configure network equipment such as routers, switches, and wireless access points.
* Provide first-line IT support, escalating issues as needed to senior team members.
* Assist with telephony systems and broadband installations for clients.
* Accurately document solutions, configurations, and procedures.
* Deliver excellent customer service to a wide range of clients, from sole traders to larger organisations.
* Take part in ongoing training and learning to develop your IT skills.
Key Details
Vacancy Title
Junior IT Engineer Apprentice (Optionbox)
Employer Description
We’re Optionbox — an IT managed services provider based in Leeds, supporting businesses across Yorkshire with everything from broadband and phones to full IT solutions. We’re a friendly, down-to-earth team that prides itself on great customer service — in fact, our engineers answer calls in just 8 seconds on average!We also care a lot about the planet. For every subscription, we plant a tree, and we help our clients make greener choices by recommending energy-efficient tech, offering tips to reduce their carbon footprint, and sharing useful advice in our sustainability newsletter.At Optionbox, we combine technical know-how with a people-first approach. It’s a great place to learn, grow, and start your career in tech.
Vacancy Location
Topcliffe Mill Topcliffe Lane, Morley LS27 0HL
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000330954
Key Dates
Apply From
13/07/2025
Closing Date For Applications
2025-08-11 23:59:59
Interview Begin From
Possible Start Date
2025-08-18 00:00:00
Training
Training to be Provided
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice).Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
* Microsoft Certified Azure Fundamentals (AZ-900)
* CompTIA IT Fundamentals+
* Certiport IT Specialist Networking
* Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
* Maintenance or repair of systems faults
* Support for the roll-out of installation and commission of new systems or upgrades
Network Technician
* Installation and commission of networks
* Maintenance or repair of network equipment
* Installation, configuration or maintenance task on either ICT related hardware or software
Digital Communications Technician
* Installation and commission of telecoms networks
* Maintenance or repair of telecoms network equipment
* Installation, configuration or maintenance task on either ICT related hardware or software
Learning Provider
FIREBRAND TRAINING LIMITED
Skills Required
Communication skillsAttention to detailCustomer care skillsProblem solving skillsTeam workingPassion for ITIT support skillsEagerness to learnuUderstanding of IT conceptsPunctual and reliableProfessional and courteousTakes ownershipAdaptable
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